Help Desk Support Specialist

Job not on LinkedIn

🔥 7 minutes ago

🇺🇸 United States – Remote

💵 $56.5k - $74.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.
• 6 open roles for a team of 12.

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INVICTA SOFTWARE

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

Cybersecurity • SaaS • Enterprise

INVICTA SOFTWARE is a company offering a modular, fully integrated Security Operations (SecOps) platform that consolidates endpoint management, IT service management, and cybersecurity into a single centralized solution. Its product suite—Invicta ONE, Invicta DESK and Invicta GUARD—provides AI-driven threat detection and automated orchestration to surface intelligence, alert, and remediate issues across IT, security and operations. The company primarily sells its SaaS platform through channel partners to organizations such as schools and enterprise customers.

📋 Description

• Provide first-line technical support to internal users and clients • Diagnose and resolve hardware, software, and network issues efficiently • Ensure prompt communication and follow-up to maintain high user satisfaction • Document support requests and solutions accurately for continuous improvement • Respond to help desk inquiries via phone, email, or ticketing system • Troubleshoot technical problems related to desktops, laptops, mobile devices, and software applications • Assist with user account management, including password resets and access permissions • Collaborate with IT team members to escalate complex issues and implement solutions • Maintain detailed records of support interactions and technical procedures • Provide guidance and training to users on best practices and software usage • Participate in ongoing training to stay current with evolving technologies and company systems

🎯 Requirements

• Proven experience in a technical support or help desk role • Strong understanding of Windows and macOS operating systems • Familiarity with common software applications, networking concepts, and troubleshooting methodologies • Excellent communication skills with the ability to explain technical information clearly • Ability to multitask and manage time effectively in a fast-paced environment • Customer-focused mindset with patience and professionalism • Basic knowledge of Active Directory, VPNs, and remote support tools is a plus • Associate degree in Information Technology, Computer Science, or related field preferred • Relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified Professional are advantageous • Experience with ticketing systems and remote desktop tools

🏖️ Benefits

• Competitive salary and performance-based bonuses • Comprehensive health, dental, and vision insurance plans • Opportunities for professional growth and skill development • Supportive and inclusive company culture • Flexible work arrangements and paid time off

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