IT Manager – Infrastructure Operations, Automation

🔥 1 hour ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💻 IT Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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OhioHealth

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1891

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

OhioHealth is a not-for-profit healthcare system headquartered in Columbus, Ohio, dedicated to providing exceptional patient care and a wide range of medical services. With facilities spread across multiple locations, OhioHealth offers comprehensive healthcare services including cancer care, maternity, midlife clinics for women, virtual health appointments, and specialized care for transgender and LGBTQ patients. They also focus on patient education with health and wellness classes, support groups, and health quizzes. OhioHealth is committed to improving community health through various community relations and health initiatives. They provide resources such as price transparency, financial assistance, and patient rights information to enhance the healthcare experience for all patients.

📋 Description

• Lead 24x7 infrastructure visibility, event management, observability, automation, and service reliability across clinical and business technology services • Lead day-to-day infrastructure operations and maintain 24x365 on-call coverage • Manage runbooks, escalation paths, event triage, operational KPIs, monitoring improvements, operational readiness, automation, resilience, and disaster recovery planning • Develop the operations team through coaching, performance management, training, career planning, succession planning, and workforce coverage • Own major incident escalation, root cause analysis, corrective actions, risk-assessed changes, stakeholder updates, and continuous process improvement • Lead customer engagement, cross-department communication, vendor and contract management, operating and capital budgets, project planning, network design review, production transition, documentation, monitoring, training, information security, and confidential-information protection • Determine strategic direction for enterprise desktop, server, storage, data management, database technologies, and/or data center operations • Evaluate, recommend, and implement infrastructure best practices and technologies, including high-availability and disaster-recovery solutions • Review and evaluate requests for projects, production support, and software or hardware changes; determine technical requirements and coordinate implementation schedules • Establish capacity, performance, availability, and recoverability requirements • Coordinate and evaluate technical staff work and prepare performance reviews • Project long-range staffing and budget requirements • Establish infrastructure policies, procedures, and service offerings • Establish and review capacity, availability, service continuity, change, and configuration-management processes • Evaluate and implement technologies and processes to improve process maturity • Ensure enterprise infrastructure is understood and documented

🎯 Requirements

• Bachelor's Degree • Degree in Information Technology, Computer Science, Engineering, or related field, or equivalent combination of education and experience • 7+ years of experience • 3+ years leading an IOC, command center, monitoring, or automation team • ITIL Foundation certification or equivalent experience with IT service management frameworks • Working knowledge of enterprise infrastructure technologies, including network, telecommunications, compute, storage, cloud, and endpoint • Hands-on experience with enterprise monitoring, observability, and event management platforms • Experience with ServiceNow or a comparable IT service management platform, including monitoring-tool and ticketing-workflow integrations • Working knowledge of scripting and automation technologies such as PowerShell, Python, Ansible, REST APIs, or orchestration platforms • Ability to lead engineers who build and maintain automation • Strong analytical, data-driven problem-solving approach and ability to define and report operational KPIs • Strong interpersonal skills and proven leadership • Ability to manage ambiguity and drive resources toward deadlines • Master's Degree in Computer Information Systems, Business Administration, Healthcare Administration, or related field is preferred • Experience with AIOps, event correlation, alert noise reduction, or self-healing automation is desired • Experience building or leading an SRE team or practice, including SLIs, SLOs, error budgets, toil measurement, and blameless post-incident reviews is desired • Experience managing blended onshore/offshore teams and managed-service suppliers under contractual service levels is desired • Experience with hybrid cloud environments and modern automation/orchestration tools is desired • Knowledge of regulatory and contractual compliance is beneficial • Experience in a complex healthcare organization is beneficial • Ability to explain complex technical ideas to technical and non-technical audiences is desired

🏖️ Benefits

• Full-time employment • Day work shift • 40 scheduled hours per week

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