IT Technician, Level 2

Job not on LinkedIn

🔥 23 minutes ago

🏈 Alabama – Remote

🏈 Alabama – Remote

💵 $52k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 0%

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Digacore Technology Consulting

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Digacore Technology Consulting is a managed IT services provider that specializes in IT support, helpdesk services, and cybersecurity. The company takes ownership of technical issues, ensuring that clients' internet and technology systems are operational and efficiently managed. Digacore is committed to resolving problems quickly by coordinating directly with all necessary parties, thus alleviating the stress and complexity often associated with IT breakdowns.

📋 Description

• Own and resolve escalated Level 1 issues across servers, networking, and cloud environments • Troubleshoot and support Windows Server, Microsoft 365, and Active Directory environments • Manage user access, permissions, group policies, and Intune policies • Support and troubleshoot LAN/WAN, VPN, connectivity, and outage issues • Assist with firewall configurations and network security changes, including port forwarding and ACLs • Handle file server and SharePoint permissions and access issues • Troubleshoot DNS-related issues and maintain DNS records • Monitor systems, investigate alerts, and ensure stability and performance • Maintain clear and accurate documentation in ConnectWise and IT Glue • Communicate directly with end users and clients • Collaborate with internal teams to identify recurring issues and improve client environments

🎯 Requirements

• 3–5 years of hands-on IT support experience; MSP experience strongly preferred • Strong troubleshooting skills across Windows, Microsoft 365, and server environments • Solid experience with Active Directory, DNS, and user/access management • Working knowledge of networking fundamentals, including VPNs, firewalls, and WAN/LAN • Experience with RMM and PSA tools; ConnectWise is a plus • Ability to manage and prioritize multiple issues in a fast-paced environment • Strong communication skills and a client-focused mindset • Comfortable taking ownership and working through complex problems independently • Experience with Intune or MDM tools is a plus • Exposure to firewall configuration and network security is a plus • Bachelor’s degree or relevant certifications (A+, Network+, Microsoft, etc.) is a plus

🏖️ Benefits

• Real career growth • Autonomy to own projects and make decisions • Collaborative culture • Paid certifications • Strong leadership support • $500 sign-on bonus • Medical and dental insurance; company covers 50% of employee premium • Life and long-term disability insurance; 100% company paid • HSA and FSA options • 401(k) with company match (1:1 on first 1%, 50% match on 2–6%) • 21 flexible PTO days (vacation, sick, and holidays combined) • 2 paid mental health days annually • Company-provided equipment • Employee referral bonus • Employee recognition program • Paid training and certification assistance • Clear career advancement pathways

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