Customer Success Manager – Self Service

🕒 May 14

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Invicti

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

Cybersecurity • SaaS • Enterprise

Invicti is a cybersecurity company that provides a DAST-first, proof-based application security platform for organizations to discover, validate, prioritize, and remediate web, API, and container vulnerabilities. The platform combines dynamic application security testing (DAST) with ASPM, SCA, SAST integrations, and AI-powered automation to reduce false positives, speed remediation, and integrate security into CI/CD workflows. Invicti serves enterprise and highly regulated customers across sectors, offering scalable, compliance-ready deployments and broad integrations with developer and security tooling.

📋 Description

• Booking renewals (primarily multi-year renewals) while maintaining aggressive gross revenue retention and expansion targets within the Self Service customer segment • Creating upsell pipeline and closing upsell opportunities with your assigned accounts • Driving resolution of escalated account issues in coordination with other departments • Exceeding customer retention goals and maintaining high retention rates • Managing contract-related inquiries, questions, and issues from partners/other departments • Professionally managing and expanding customer relationships with a portfolio of assigned accounts • Taking on evolving duties and special projects that align with the shifting priorities of the Customer Success Department

🎯 Requirements

• Experience in sales, account management, or customer success • 1-2 years of experience negotiating customer contracts • Proficiency with Google Office Suite (Gmail, Sheets, etc.) • Exceptional Organizational Skills • Solid Time Management Fundamentals • Strong Negotiation Capabilities • An innate ability to build relationships • Eagerness to learn Web Application Security Scanning • Ability to quickly adapt to new work processes

🏖️ Benefits

• Health Insurance: Taking care of our team goes beyond the office. We cover 100% of employee health care, vision and dental premium costs. For dependents, we contribute 75% of the health care and 50% vision/dental premium cost, so you can be sure that you and your family are in the best possible health. Coverage is effective your first day • Employee Assistance Program: Emotional Support Counseling services - 24/7 Life Coaching, Dependent Care, Elder Care, Financial & Legal Support, Wellness Coaching, New Parent Support and more • Parental Leave: 16 week paid leave for birthing parent recovery, 4 week paid leave for non-birthing/bonding parent • 401(k) Savings Plan: 50% up to 6% company match with 100% annual cliff vesting • Hybrid: 3 times a week from our Austin office, hybrid/home schedule • Discretionary Time Off: Enjoy a flexible vacation schedule where you do not have to wait to use time off until it is accrued • Quarterly Thrive-Wellness Days: One extra vacation day per quarter where the entire company takes a break from normal, daily activities to refresh and rejuvenate • Volunteering: 5 days of paid time off each year to participate in the volunteer activities of your choice