Customer Success Manager, Channel

🕒 May 9

🏢🏡 Austin – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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NinjaOne

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🔒 Cybersecurity

🤝 B2B

SaaS • Cybersecurity • B2B

NinjaOne is an automated, cloud-native endpoint management platform that provides remote monitoring and management (RMM), patch management, mobile device management (MDM), backup, remote access, and unified reporting for MSPs and IT departments. The SaaS product uses a single lightweight agent and centralized console to manage Windows, macOS, Linux, servers, VMs, and mobile devices, and includes security-focused features (autonomous patching, encrypted backups, FedRAMP and SOC compliance) and integrations and APIs to streamline IT operations and automate workflows.

📋 Description

• Consistently meet and maintain your relationship with NinjaOne channel partners and customers • Drive Net dollar Retention through cross-sell upsell activities • Manage communications and employ conflict resolution with customers • Track and coordinate activities for each account • Negotiate and closing contracts • Analyze marketing trends and predictions • Determine customer needs and propose appropriate solutions • Identify new sales opportunities within existing accounts, including encouraging clients to upgrade services • Secure leads for potential customers and appointments for the lead with a sales team member (e.g., account executive) • Gather information on the lead’s budget, authority (i.e., ability to make purchase decisions) need for the Company’s product/service, and the timeline (i.e., when the lead will be able to make a decision) • Work closely with CAMs and channel team to assist in larger team initiatives

🎯 Requirements

• 3-5 years’ experience working with Channel Partners, Value Added Resellers, Distributors or Managed Service Providers • Thorough understanding of the reseller channel and what it takes to enable partner growth • Experience building and maintaining a strong network of partners • Strong written and verbal communication skills • Analytical, strategic mindset with proven problem-solving skills • Excellent customer service skills, with exceptional business and technical acumen • Ability to stay organized and thrive in a fast-paced, collaborative team environment

🏖️ Benefits

• medical, dental, and vision insurance • 401(k) plan • unlimited PTO