Partner Success Manager

🕒 May 4

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Dealerware

WebsiteLinkedInAll Job Openings

51 - 200 employees

🚗 Transport

☁️ SaaS

Transport • SaaS • Automotive

Dealerware is a comprehensive platform that provides advanced fleet management solutions tailored for automotive dealerships. It integrates connected car solutions with features like geofencing, insurance verification, and toll management, enabling dealerships to manage their fleets efficiently and enhance customer service through one seamless application. This platform is designed to automate tasks, streamline operations, and provide data-driven insights, reducing costs and improving customer satisfaction. Dealerware supports all automotive brands and ensures quick and easy contract management on the go.

📋 Description

• Serve as the day-to-day point of contact for strategic automotive partners, building strong, trusted relationships • Own end-to-end partner project plans, including timelines, milestones, deliverables, and risk management • Drive clear, consistent communication between internal teams (product, engineering, sales, marketing) and external partners • Collaborate with product and engineering teams to advocate for partner needs and influence roadmap priorities • Support onboarding of new partners, ensuring smooth integration and early success • Lead regular status updates, business reviews, and executive check-ins with partners • Proactively identify and resolve blockers to keep projects on track • Align partner initiatives with company goals, ensuring mutual value and measurable outcomes • Track and report on key performance metrics, deliverables, and success criteria • Continuously improve processes, documentation, and partner experience

🎯 Requirements

• 5+ years of experience in partner management, customer success, program management, or similar roles • Relevant experience working in or with the automotive industry: DMS provider experience required, OEM and/or dealership vendor experience preferred. • Strong project management skills with the ability to manage multiple complex initiatives simultaneously • Strong stakeholder management skills, including experience working with executive-level partners • Proven ability to navigate cross-functional environments and drive alignment

🏖️ Benefits

• Competitive base salary with bonus incentive eligibility • Full benefits (medical, dental, vision, disability) • 401(k) with company match • On-demand educational courses via LinkedIn Learning • Tuition reimbursement and continuing education • Unlimited paid vacation policy • Flexible work • Generous Paid Parental Leave program • Modern office and a dynamic team in downtown Austin with free parking • Friendly, small company environment with a progressive culture