Associate Director, Patient Education Manager

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Ionis Pharmaceuticals, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

🏥 Healthcare

🧬 Biotechnology

💊 Pharmaceuticals

Healthcare • Biotechnology • Pharmaceuticals

Ionis Pharmaceuticals, Inc. is a biopharmaceutical company focused on discovering and developing RNA- and DNA-targeted medicines to treat serious diseases. The company leverages oligonucleotide chemistry and genetic insights to advance a pipeline of therapeutics across neurology, cardiometabolic disorders, and other high-need areas, conducting clinical trials and commercial collaborations to deliver medicines to patients. Ionis emphasizes scientific innovation, patient advocacy, and corporate responsibility in its efforts to translate genetic science into transformative therapies.

📋 Description

• Deliver disease state and product education regarding Ionis brands and approved indications using approved materials • Educate account nurses and office staff on the Patient Education Manager role and service model • Host patient-facing programs and deliver presentations during internal meetings and calls • Serve as a liaison to access teams and partners to address patient-specific needs • Engage with cross-functional teams and share regional and territory insights • Deliver approved education programs in person and via webinar to patients, families and caregivers • Refine patient engagement strategy and educational materials • Respond to customer inquiries, provide education and support, and triage to available resources • Complete documentation to track critical metrics • Complete required training and comply with corporate and industry policies • Share regional and local advocacy insights with Corporate Affairs teams • Identify, develop and execute a multidisciplinary team approach to support a successful launch

🎯 Requirements

• Valid U.S. driver's license and driving record compliant with company standards • Bachelor's degree from an accredited university or college required • Advanced scientific training or academic credentials establishing strong clinical acumen • Registered Nurse required • Knowledge and experience with genetic conditions highly desirable • Ability to work cross-functionally and collaboratively with internal and external stakeholders • At least 12 years of related experience, including supporting patients within Rare Disease • At least 2 years of field-based biopharmaceutical industry experience preferred • Proven track record of meeting or exceeding targeted objectives • Knowledge of insurance and payer landscape and U.S. reimbursement process • Prior product launch experience preferred • Ability to work quickly and flexibly with resource constraints • Ability to work independently and collaboratively with a diverse team • Strong interpersonal, communication, written and verbal skills • Ability to travel up to 30% as necessary • Ability to manage ambiguity, navigate complexity, and develop creative, solutions-oriented approaches • Passion for patient care and exceptional attention to detail for compliant operations

🏖️ Benefits

• Excellent benefits package • Remote work environment • Onsite, hybrid and remote work environments designed to support relationships, culture and employee development