Associate Director, Customer Partner

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🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟠 Senior

👔 Director

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Kyndryl

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2021

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Kyndryl is a leading IT infrastructure services provider, serving thousands of enterprise customers worldwide. The company specializes in designing, building, managing, and modernizing complex, mission-critical information systems. Kyndryl offers a range of services including IT consulting, cloud services, cybersecurity, data and AI solutions, and digital workplace transformation. With a strong focus on innovation, partnerships, and co-creation, Kyndryl helps businesses tackle IT complexity and drive operational excellence. The company operates across various industries such as automotive, healthcare, banking, and more, providing expertise and solutions to address industry-specific challenges. Kyndryl's global network and strategic alliances empower enterprises to adapt to the evolving technology landscape, ensuring their essential systems are reliable and efficient.

📋 Description

• Create, maintain, and develop deep customer relationships and trusted executive-level connections • Drive profitable growth using a consultative approach and Kyndryl Consult • Lead sales activities from lead generation through closure • Drive new scope and value while minimizing erosion in ongoing business and renewals • Own revenue, profit/loss, growth objectives, and account P&L • Deliver on budget and improve operating margins and account profitability • Increase utilization and billability of account resources • Generate opportunities, close deals, and expand existing work into larger scopes and new capabilities • Build a go-to-market pipeline with partners to pursue and win deals • Develop and execute account strategies for Portfolio or Strategic accounts • Identify and qualify new opportunities and deliver tailored customer solutions • Collaborate with sales team members throughout the account management process • Demonstrate industry expertise and apply external best practices to customer needs • Drive customer satisfaction and ensure account compliance with integrity • Invest in developing people on the account and across Kyndryl • Act as a steward of Kyndryl culture

🎯 Requirements

• 5+ years of experience managing the end-to-end sales process • 5+ years of experience running account P&L of $5M+ • Strong knowledge of business and technology trends and industry best practices • Proven experience with revenue growth, costs, profitability, trends, and risks • Open-minded and empathetic approach in customer relationships • Customer-focused growth mindset • May be required to travel up to 50% • Proven success specializing in Consumer and Travel industries • Sales experience in technical solutions • Consumer and Travel industry expertise

🏖️ Benefits

• Hands-on experience • Learning opportunities • Chance to certify in all four major platforms • Employee learning programs and certifications, including Microsoft, Google, Amazon, Skillsoft, and many more • Company-wide volunteering and giving platform • Diversity and inclusion support through Kyndryl Inclusion Networks • Benefits supporting employees and their families • Medical or religious accommodation for COVID-19 vaccination requirements when applicable