Application Systems Admin – Bilingual, Spanish

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $100k - $114k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 0%

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iQuasar LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

💼 Consulting

🏗️ Construction

🔒 Cybersecurity

Consulting • Construction • Cybersecurity

iQuasar LLC is a Northern Virginia–based GovCon solutions firm with more than two decades of experience helping government and commercial clients prepare, pursue, win, and manage government contracts across the full lifecycle. They provide end-to-end services including proposal and capture management, government contract vehicle and post-award support, cleared recruitment and commercial staffing, software development and AI integration, and cybersecurity and compliance (CMMC, ISO). iQuasar serves emerging small businesses through established federal contractors, focusing on compliance, measurable outcomes, and tailored support for federal procurement and certification needs.

📋 Description

• Serve as the primary escalation point for Tier 1 Help Desk Agents, providing advanced troubleshooting, issue resolution, and technical guidance • Perform incident triage and coordinate Level 2 support activities with the Operations Manager and technical teams • Coordinate service restoration during system outages, application failures, and other operational incidents • Administer and maintain user accounts in AIMS, PAS, Access Request Tools, and other authorized systems, including creation, modification, deactivation, and access management • Oversee soft and hard token management, including issuance, troubleshooting, replacement, inventory tracking, and compliance monitoring • Monitor SLA performance metrics, support reporting activities, and assist with service improvement initiatives • Perform routine system administration tasks, maintain system logs, troubleshoot application and system issues, and implement corrective actions • Support bilingual Help Desk operations for English- and Spanish-speaking users and agents

🎯 Requirements

• Associate degree in Information Technology, Computer Science, Information Systems, or a related field; or equivalent combination of education and experience • Minimum of four (4) years of experience in Help Desk, Technical Support, System Administration, Application Support, or a related IT support environment • Bilingual (Spanish) conversational proficiency and customer service support • Experience administering user accounts, access permissions, and security roles within enterprise applications and systems • Experience troubleshooting application access issues, authentication problems, and user account-related incidents • Knowledge of incident management, escalation procedures, and service restoration processes • Experience working with ticketing systems and documenting technical issues, resolutions, and system changes • Strong analytical, troubleshooting, and problem-solving skills • Ability to work effectively in a fast-paced operational environment while meeting established Service Level Agreements (SLAs) • Strong verbal and written communication skills with the ability to interact effectively with technical and non-technical users • Candidates must be a US Citizen or a Legal Permanent Resident to obtain the required security clearance for this role • Preferred: Experience administering AIMS, PAS, Access Request Tools, or similar Identity and Access Management (IAM) platforms • Preferred: Experience supporting high-volume, high-availability systems and operational environments • Preferred: Experience managing multifactor authentication (MFA), soft tokens, and hard token solutions • Preferred: Knowledge of user lifecycle management, role-based access controls, and information security best practices • Preferred: Experience supporting outage management, service restoration, and operational incident response activities • Preferred: Bilingual proficiency in English and Spanish • Preferred: Familiarity with ITIL principles, IT Service Management (ITSM) processes, and SLA performance reporting • Preferred: Relevant industry certifications such as CompTIA A+, Network+, Security+, HDI, ITIL Foundation, or comparable certifications

🏖️ Benefits

• Support for military spouses, veterans, and inclusive hiring practices through MSEP and V3 program partnerships • Equal Opportunity Employer