Bilingual Patient Care Liaison CST/PST

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $50k - $55k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 0%

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Scan.com

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Scan. com is an online healthcare booking platform and marketplace that helps patients find, compare, and book diagnostic medical imaging scans (e. g. , MRI, CT) across a global network of imaging providers. The service offers transparent up-front pricing, online booking and payment, scheduling coordination, and rapid digital delivery of scan results to patients and referring clinicians. Scan. com serves both consumers looking for affordable, convenient imaging and imaging centres/referring professionals seeking patient referrals and booking tools.

📋 Description

• Provide providers and attorneys with updates on appointment scheduling, confirmations, and rescheduling statuses • Schedule patient appointments • Follow up with patients to minimize no-shows and handle escalations • Coordinate delivery of scan reports, imaging records, and lien forms to attorneys • Serve as primary contact for attorney and provider inquiries • Manage communications across phone, email, and text • Maintain accurate interaction records in the internal database, Slack, and email • Collaborate with sales, scheduling, interops, and AR teams to resolve issues • Meet and exceed SLAs for response times and follow-ups • Document and escalate recurring issues and implement process improvements • Build relationships with patients, providers, and attorneys through clear, professional, timely communication • Become proficient in Front, Dialpad, and scheduling systems • Deliver appointment details, imaging reports, and lien forms with 98%+ accuracy

🎯 Requirements

• Fluency in English and Spanish • Experience in a fast-paced customer service or communications role, ideally in a healthcare or legal environment • Excellent communication across phone, email, and chat • Strong attention to detail and accuracy in communications and documentation • Ability to proactively identify issues and collaborate with cross-functional teams • Ability to manage multiple tasks and priorities to meet deadlines and SLAs • Experience using CRM systems, scheduling software, telephony platforms such as Dialpad, and other communication tools • AI-aware: comfortable using AI for administration, documentation, or research while applying human judgment around patient data

🏖️ Benefits

• Flexible remote or hybrid work options • Dedicated personal development budget • Medical, vision, and dental coverage • 28+ days of paid time off across PTO and wellbeing days • Paid parental leave • 401k retirement plan • All the equipment you need to do your best work • Inclusive, people-first policies designed by our team, for our team