Member Engagement Coordinator, Bilingual Spanish

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $13 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Senture, LLC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🤝 B2B

🏢 Enterprise

B2B • Customer Support • Enterprise

Senture, LLC is a leading provider of multichannel contact center and business process outsourcing (BPO) solutions. The company partners with clients to elevate customer interactions through strategic insights and effective service delivery. With a strong emphasis on technical support and customer satisfaction, Senture operates in both public and private sectors, leveraging their 20 years of experience and over 4,000 employees to drive performance and exceed client goals.

📋 Description

• Make an average of 50 outbound calls per hour using an automated dialer system • Offer, explain, and schedule free in-home or virtual health evaluations with licensed providers • Handle approximately 85% outbound and 15% inbound calls • Use pre-approved scripts for consistent and accurate member communication • Explain the purpose and details of healthcare evaluation scheduling • Overcome objections using effective rebuttals and guide prospects toward scheduling • Utilize multiple systems to schedule providers for in-home or virtual evaluations • Adjust, reschedule, or cancel appointments as requested • Meet daily performance metrics for appointments, calls, handle time, and productivity • Complete overtime when required based on business needs • Participate in peer side-by-side coaching as needed • Follow HIPAA guidelines to protect member privacy • Report member complaints to supervisors immediately

🎯 Requirements

• High School Diploma or equivalent • Fluent in Spanish (read, write, and conversation) • Bilingual in Spanish and English • Desire to work in a results-driven outbound call center environment • Strong sales aptitude with a focus on earning monthly incentives • Motivated to achieve productivity goals with a strong work ethic • Excellent communication skills; friendly and conversational with members • Ability to follow a fixed daily schedule, comply with feedback, and maintain confidentiality • Proficiency in using multiple computer systems simultaneously • Previous experience in high-volume back-to-back call centers and with auto-dialers is highly desirable • Authorized to work in the United States • Successful completion of pre-hire testing, background check, and drug screening • If hired, provide two valid, in-date IDs and proof of education during onboarding • Reliable cabled internet service with 20 Mbps upload, 5 Mbps download, and latency at or below 100 ms • Satellite, cellular, hotspot, or Wi-Fi connection is not acceptable • Quiet and secure workspace free of distractions • Employees must provide their own workspace furniture • Accountability for work schedules and compliance with security standards

🏖️ Benefits

• 2 weeks of paid, mandatory training • All equipment provided • Competitive benefits • Paid time off (PTO) • Growth and development opportunities • Monthly incentive plan; top performers can earn up to $1045.00 in incentives • Top ten MECs qualify for an additional $250 • Fully remote, work-from-home arrangement