MedTech Recall Specialist, Call Center

🔥 19 hours ago

🌵 Arizona, California – Remote

🌵 Arizona – Remote 🏄 California – Remote

💵 $27 - $30 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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• Open for 1 day.
• Jobs at this company usually fill in 24 days.

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IQVIA

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏭 Manufacturing

📣 Marketing

💰 $1G Post-IPO Debt on 2023-05

Consulting • Manufacturing • Marketing

IQVIA is a global leader in data analytics and technology solutions, dedicated to improving health outcomes. The company utilizes its Connected Intelligence platform to harness the power of advanced data analytics and artificial intelligence, facilitating innovation in healthcare. IQVIA focuses on various areas, including clinical research, technology, and consulting services to solve complex healthcare challenges and accelerate the delivery of new therapies to patients.

📋 Description

• Coordinate and/or contact key customers on medical device recalls • Support voluntary product recalls • Contact affected customers and provide upgrades and troubleshooting • Appropriately document recall-related work • Conduct outbound calls to notify potentially affected facilities • Maintain confidentiality and professionalism • Adhere to provided script and messaging protocols • Perform data entry and management within the provided database • Provide customer feedback to corporate teams

🎯 Requirements

• High School Diploma/GED/AA preferred but not required • Customer service or other related experience preferred • Polite, professional phone demeanor required • Attention to detail and a quality mindset for documentation required • Ability to follow direction • Previous healthcare experience preferred • Prior recall experience preferred • Strong technical software skills required • Ability to work remotely from a home office required • Ability to work across all time zones business hours if needed required

🏖️ Benefits

• Remote work from a home office • Equipment is provided • Potential incentive plans, bonuses, and/or other forms of compensation • Health and welfare benefits may be offered

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