Operations Analyst, Hub & Copay Services

🕒 September 8

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $55k - $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IQVIA

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏭 Manufacturing

📣 Marketing

💰 $1G Post-IPO Debt on 2023-05

Consulting • Manufacturing • Marketing

IQVIA is a global leader in data analytics and technology solutions, dedicated to improving health outcomes. The company utilizes its Connected Intelligence platform to harness the power of advanced data analytics and artificial intelligence, facilitating innovation in healthcare. IQVIA focuses on various areas, including clinical research, technology, and consulting services to solve complex healthcare challenges and accelerate the delivery of new therapies to patients.

📋 Description

• Support the day-to-day operation, performance, reporting, compliance, and continuous improvement of Patient Access & Support Services programs • Ensure clients obtain maximum value from products and services to facilitate positive, productive long-term relationships • Analyze hub operations, productivity, case management, queue performance, and SLA attainment • Create operational dashboards, scorecards, and client reporting packages • Monitor service-level performance and escalate risks or emerging trends • Conduct root cause analysis and recommend corrective actions • Support audits, CAPA activities, and quality monitoring programs • Track program KPIs including enrollment, BI, PA, appeals, copay, PAP, adherence, and pharmacy metrics • Partner with technology teams on system enhancements, defect investigations, and workflow improvements • Develop process documentation, SOPs, work instructions, and training materials • Support client governance meetings and operational reviews • Facilitate data validation and ensure reporting accuracy • Partner with Program Managers, Client Services, Hub Operations, Affordability, Pharmacy, Technology, and Quality teams

🎯 Requirements

• Bachelor's Degree • Four (4) years of related work experience, including hub operations • Broad knowledge of the pharmaceutical industry • Meeting facilitation, presentation and training experience • Strong Excel, Power BI, reporting, and data analysis skills • Experience with CRM/workflow platforms (Salesforce, PRM, Hub platforms) • Knowledge of access, affordability, copay, PAP, and reimbursement processes • Strong analytical, communication, and stakeholder management skills • Demonstrated problem solving, analytical, and strong customer service skills • Demonstrated ability to develop and maintain relationships in a diverse business environment • Must reside in the country where the job is posted • Must have authorization to work in the US without visa sponsorship

🏖️ Benefits

• Health and welfare benefits • Incentive plans, bonuses, and/or other forms of compensation may be offered