Customer Experience Program Manager – Central & Northeast Region

Job not on LinkedIn

🕒 May 20

🌽 Illinois, New York, +2 more states – Remote

🌽 Illinois – Remote 🗽 New York – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote

💵 $115k - $149k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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iRhythm Technologies, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare Insurance • Biotechnology • Medical Technology

iRhythm Technologies, Inc. is a medical technology company that specializes in digital healthcare solutions for the management of cardiac arrhythmias. The company is best known for its ZioSuite, a comprehensive platform designed to deliver a streamlined solution for assessing heart health through advanced analytics and patient-centered data collection. iRhythm focuses on improving patient outcomes and optimizing the efficiency of healthcare providers through innovative technology in the cardiac monitoring space.

📋 Description

• Ability to perform the role effectively for an average of 6 opportunities concurrently • Support customer clinical, operational, and financial goals via designing customer journeys to drive adoption of the Zio Service • Align with brand priorities to ensure the customer experience (CX) is streamlined, personalized, and optimized • Responsible for creating and leading end-to-end customer experience strategy and differentiated solutions informed by insights, analytics, and best practices • Differentiate iRhythm as a trusted partner in ambulatory cardiac monitoring through the creation of operational efficiencies and standardization of care for patients with cardiac arrhythmias • Partner with key stakeholders (Director + VP of Cardiovascular Service Line, Population Health, Chief of Cardiology + EP, etc.) within large health systems to align on goals and success metrics of cardiac programs • Identify challenges with the current cardiac monitoring program, and recommend solutions that enable health systems to optimize their program • Leverage career experience and iRhythm tools to create standardized, reproducible experiences for customer engagements • Collaborate closely with CX Senior Manager peers, with iRhythm area sales leadership and cross-functional team members such as EHR Integration Managers, Key Account Managers, Revenue Cycle Billing Managers, Clinical Operations and Customer Service to effectively meet the needs of our customers and drive adoption of the Zio service • Accountable to prioritizing work that meets the needs of iRhythm business goals

🎯 Requirements

• Bachelor’s degree required, Master’s degree preferred • Minimum of 6 years of related experience with a Bachelor’s degree; or 4 years of experience in a similar role and a Master’s degree • Experience in device or clinical sales working with large health systems in a consultative capacity preferred, or experience working in healthcare in process improvement, cardiovascular leadership, or clinical degree preferred • Ability to influence across teams with strong teamwork and collaboration • Willingness to be flexible to the needs of IRTCs business goals • Strong communication and presentation skills • Ability to quickly analyze data to glean insights impactful to making recommendations to both sales partners and customers • Demonstrated ability to adapt quickly and deliver on strong performance during times of ambiguity and complexity • Strong understanding of the healthcare landscape and experience in cardiology preferred • Proficiency with tools commonly used in a business environment including customer relationship management (Salesforce), Microsoft Office (Visio)

🏖️ Benefits

• Health insurance • Flexible work hours • Professional development opportunities • Remote work options