Program Manager – Hospitality Services

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🔥 7 minutes ago

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Logo of Penn Information Systems & Computing

Penn Information Systems & Computing

201 - 500 employees

🔌 API

🤝 B2B

🏢 Enterprise

API • B2B • Enterprise

Penn Information Systems & Computing is the central IT organization at the University of Pennsylvania, recognized as a trusted IT partner. They provide crucial IT services that support and enhance the university's mission, including infrastructure and services for networking, data management, voice and video communication, and enterprise applications. By collaborating with various schools and centers within the university, ISC helps build unique tools and capabilities tailored to the needs of the Penn community.

📋 Description

• Acts as primary customer-facing role for University Club, handling inquiries, membership sales, and budgeting • Manages University Club email account to resolve issues and respond to inquiries • Ensures budgetary compliance and revenue growth for the University Club • Oversees Penn Mentor Meal Program, managing emails and reservations • Responsible for development of Penn Dining Special events and vending machine contracts • Collaborates with General Manager on summer programs and conferences • Manages University Club website and creates custom web registrations • Monitors student satisfaction in dining cafés and implements dining policies

🎯 Requirements

• Bachelor's degree and 2 to 3 years of experience, or equivalent knowledge/education/experience • 2 to 3 years of related work experience, preferably in a university setting • Prior Food & Beverage/Culinary experience and/or Program Management experience preferred • Demonstrated administrative and customer service experience • Excellent interpersonal, organizational, and customer service skills • High level of professionalism with excellent oral and written communication skills • Strong attention to detail and ability to meet deadlines • Advanced skills in computer software, including web applications and office packages (Word, Excel)

🏖️ Benefits

• Health, Life, and Flexible Spending Accounts: Comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits • Tuition: Exceptional tuition benefits for employees, spouses, and dependent children • Retirement: Generous retirement plans, including basic, matching, and supplemental options • Time Away from Work: Substantial time away from work for personal needs • Long-Term Care Insurance: Long-term care insurance available without health proof for newly hired faculty and staff • Wellness and Work-life Resources: Programs to help staff balance work and personal life • Professional and Personal Development: Resources for personal and professional advancement • University Resources: Access to various University resources and cultural activities • Discounts and Special Services: Deals on arts, entertainment, and other goods/services • Flexible Work Hours: Options for non-traditional work hours and locations • Penn Home Ownership Services: Forgivable loan for eligible employees for home buying costs

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