Program Manager – Market Access Hub Operations

🕒 3 days ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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Valeris

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💊 Pharmaceuticals

🏥 Healthcare

🤝 B2B

Pharmaceuticals • Healthcare • B2B

Valeris is a fully integrated life sciences commercialization partner formed by the merger of PharmaCord and Mercalis. The company provides comprehensive solutions across the healthcare value chain to help life sciences companies bring products to market and improve patient access and adherence. Valeris offers data and strategic insights, patient support and access programs, and healthcare provider engagement tools, serving over 500 life sciences customers and supporting millions of patients. Headquartered in Morrisville, North Carolina and Jeffersonville, Indiana, Valeris focuses on enabling commercialization and patient-centric services for pharmaceutical and life sciences organizations.

📋 Description

• Manage program(s) per the scope of work, program and standard operating procedures within the contracted budget • Manage the client relationship, gaining trust and building rapport • Manage day-to-day activity of program operations, including supervision of staff • Directly or through supervisors, drive assigned performance responsibilities of team and team members • Monitor and report on program statistics and metrics used to measure the performance of team members, teams, and the overall program • Escalate issues that put the program(s) in jeopardy of not delivering to contracted standards • Strong ability to prioritize and manage personal schedule as well as the schedules of others • Work cross-functionally with internal stakeholders for program operational responsibilities • Contribute to the analysis and writing of client reports and other deliverables • Present program data, information, and insight to internal and external customers on a regular basis • Participate with Hub Services leadership and client team on initiatives to improve process and performance • Mobilize internal and external stakeholders with respect to program design, program improvements and/or changes • Travel on a limited basis to and attend related meetings/conferences as required • Participate in interviewing prospective employees, evaluating current employees, and training employees • Provide verbal and written feedback to team members based on performance reviews, statistics, QA results, and observed behaviors • On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data • Ensure all SOPs are followed with consistency • May assist with requirements identification, specifications development and User Acceptance Testing to support program and other responsibilities as needed • Utilize Valeris’ values as the driving force behind the team’s success • Perform additional tasks or projects as assigned

🎯 Requirements

• Bachelor’s degree in relevant discipline or equivalent work experience • 4-6 years of experience working in Reimbursement, Pharmaceutical Marketing or Patient Services • Experience managing a team of Case Managers, Patient Service Representatives, or similar role • Experience reporting on HUB metrics and communicating trends to clients • Demonstrated successful leadership experience • Excellent PC skills including Microsoft Office and Internet experience • Excellent verbal and written communication and presentation skills • Strong analytical and problem-solving skills • Strong technical aptitude and experience working in various CRM software platforms

🏖️ Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs • Additional health support, including telehealth and Employee Assistance Program (EAP) services • Company match on Health Savings Account contributions • Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000 • Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability • 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting • Paid Time Off (PTO) and Sick Leave to support work-life balance • Team members receive nine paid holidays plus two floating holidays • Opportunities for advancement in a company that supports personal and professional growth • A challenging, stimulating work environment that encourages new ideas • Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace • A mission-driven, inclusive culture where your work makes a meaningful impact