Student Services Officer

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🔥 2 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $45k - $52k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 0%

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ISEP

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1984

🏥 Healthcare

💼 Consulting

⚖️ Legal

Healthcare • Consulting • Legal

ISEP is the Instituto Superior de Estudios Psicológicos, a Spanish higher education institution specializing in postgraduate and continuing education in psychology and related fields. It offers masters, specialist courses, expert diplomas and clinical training in areas such as clinical psychology, neuropsychology, education, logopedia (speech therapy), and sports psychology, delivered in online, at‑home, semipresential and in‑person modalities. ISEP emphasizes practical placements, international partnerships, career services, and professional faculty with over 30 years of experience.

📋 Description

• Support students from initial interest in an ISEP study, intern, or volunteer abroad program through program completion • Help students choose programs aligned with academic and personal goals • Advise students on application and course selection processes • Prepare students for departure and provide support while on program • Maintain up-to-date knowledge of universities and program opportunities in Southern Europe • Conduct outreach and advising with prospective students to convert leads into completed qualified applications • Advise students on course selection, program acceptance, and related processes • Respond to inquiries from students, campus coordinators, and parents • Serve as primary point of contact during pre-departure, delivering orientations and assisting with academic, cultural, and visa matters • Address concerns during programs in collaboration with ISEP’s Member Relations team and host university coordinators, including health and safety matters • Collaborate with University Relations Managers to maintain current program knowledge • Support questions related to full-time internship opportunities hosted with The Intern Group • Work with students and university coordinators on health and safety, health insurance requirements, diversity and inclusion, and general operations • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree • 2 or more years’ work experience in student advising, higher education, international education, study abroad, international program administration, or related areas • Travel, study and/or work experience abroad • Outstanding time management skills and customer service acumen • Excellent cross-cultural communication and student relations skills • Ability to handle detail and prioritize workload in a fast-paced environment • Ability to collaborate effectively in a highly team-oriented environment and culture • Proven effective engagement with stakeholders at multiple levels • Experience using a CRM (desired) • Experience with advising and/or counseling (desired) • Knowledge of and experience working with cultures and higher education institutions in Southern Europe (Italy, Greece, Malta, Bulgaria & Turkey) (desired)

🏖️ Benefits

• Optional work from home • Negligible travel percentage • Equal opportunity employer • Diversity support in the workplace

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