Customer Service Representative

🕒 September 3

🇺🇸 United States – Remote

💵 $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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iShare Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

💼 Consulting

🏥 Healthcare

🏭 Manufacturing

Consulting • Healthcare • Manufacturing

iShare Inc. is a New Jersey–based boutique IT consulting firm that provides strategic advisory, software development, and staffing services focused on helping organizations adopt the right technologies for business improvement and transformation. The firm emphasizes practical, people-centered consulting—guided architecture, automation, BI, and information security—delivered by senior leaders with deep enterprise experience across industries such as chemicals/manufacturing, healthcare, software, and professional services. iShare positions itself as a trusted, hands-on B2B partner offering white‑glove service and industry-aware IT solutions to mid-market and enterprise clients across the US.

📋 Description

• Assist clients with retirement-plan and benefit-payment inquiries • Explain lump-sum distributions, rollovers, death benefits, and loan withdrawals • Support payment processing, check reconciliation, tax forms, ACH, debit-card, and bill-payment inquiries • Resolve client concerns accurately while delivering exceptional customer service • Follow established procedures and maintain accurate client records

🎯 Requirements

• Experience in financial services, banking, retirement benefits, 401(k), insurance, healthcare claims, payment processing, or call-center operations • Strong customer service and professional telephone skills • Familiarity with financial transactions and payment systems • Excellent attention to detail and ability to manage multiple inquiries • Comfortable working flexible rotational schedules, including night and overnight shifts • Availability for 24/7 operations, including day, evening, overnight, weekend, and holiday shifts

🏖️ Benefits

• Fully remote work • Opportunity to build a career in benefits and financial services