Team Lead – Functional Consultants

🔥 18 hours ago

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟠 Senior

💼 Consultant

👻 Ghost score 10%

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Isos Technology

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2005

🏢 Enterprise

☁️ SaaS

💼 Consulting

Enterprise • SaaS • Consulting

Isos Technology is a world-class consulting services provider specializing in integrating Atlassian's suite of products into technology and business environments. They focus on solving business agility, service management, and Atlassian lifecycle challenges, thereby accelerating business transformation and outcomes. Isos Technology is recognized for its transparency, responsiveness, and expertise, earning the trust of its clients through reliable solutions. As an Atlassian Platinum Solution Partner, they offer a range of services including ITSM, Agile at scale, and cloud migrations, ensuring that organizations maximize their Atlassian investments while aligning strategy and teams, enhancing service management, and fostering long-term success.

📋 Description

• Lead, manage, and hold accountable a team of Functional Consultants • Own the performance, engagement, quality, and growth of Functional Consultants • Serve as direct supervisor, providing direction, conducting 1:1s, setting goals, and completing performance and HR reviews • Address performance gaps and partner with People Ops on formal performance management • Support recruiting through candidate review, interviewing, and structured evaluation feedback • Define, document, and maintain functional standards for configuration, process design, and solution documentation • Conduct periodic quality assurance reviews of Functional Consultant work and track findings to resolution • Coach consultants based on QA findings and refine standards and training • Identify quality trends and risks and escalate them to leadership • Serve as a resource for complex functional design questions and client situations • Own Functional Consultant development, career paths, promotion cases, and growth plans • Attend staffing meetings and recommend consultants for assignments based on skill fit, client need, and development goals • Identify skill mismatches and recommend shadowing, pairing, or targeted training • Advocate for stretch assignments and raise workload, burnout, and underutilization risks • Own onboarding, shadowing, ramp plans, coaching, and development for Junior Functional Consultants • Define billable-readiness criteria and track time-to-billable for Junior Functional Consultants • Partner with Engagement Leads and senior consultants to provide Juniors exposure to client work

🎯 Requirements

• 2+ years of experience in a consulting role • Experience leading, mentoring, or supervising consultants, formally or informally • Hands-on experience with configuration and process design in Jira and other Atlassian tools • Ability to balance team development and wellbeing with billable utilization targets • Strong understanding of functional best practices and quality standards across client engagements • Ability to identify skill gaps and create practical development and training plans • Excellent verbal and written communication skills with technical and business audiences • Ability to partner with Engagement Leads, Project Management, the PMO, and peer Team Leads • Ability to meet or exceed annual individual and team success metrics • Ability to work in alignment with the Isos culture and values • Dedicated, professional workspace with reliable internet connectivity when working remotely • Availability during core business hours and responsiveness • Willingness to participate in and successfully pass a background check and pre-employment drug testing • Authorization to work in the United States

🏖️ Benefits

• Remote-first or hybrid work environment, depending on location and business needs • Primarily work from home position • Some travel for internal meetings and onsite client needs • Flexible hours to accommodate client and internal meetings across time zones • Equal Opportunity Employer • E-Verify participating employer

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