Service Manager

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama – Remote

🏈 Alabama – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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ITW

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🔧 Hardware

B2B • Hardware

ITW is a global, multi-industry manufacturing leader (Illinois Tool Works Inc. ) founded in 1912 and built around a proprietary business model. The company operates through seven industry-leading segments and more than 80 global divisions to deliver customer-focused industrial solutions—ranging from components and fastening systems to food-preservation and motion-powering technologies. ITW emphasizes innovation, sustainability, and strong margins and returns while serving primarily business customers worldwide.

📋 Description

• Provide support and leadership to the branch and to individual service technicians • Provide coaching and training on commercial food equipment, procedures, and techniques as well as customer facing skillsets • Support and enforce all company policies and guidelines required by Hobart Service • Assist the District/Branch Manager in the adherence and tracking of these policies • Accountable for assisting in leading and directing their assigned branch operations • Work closely and collaborate with other Branch operation personnel (Dispatch, Parts, Administration) to achieve the highest level of Customer Satisfaction

🎯 Requirements

• High school diploma or GED with a minimum of 4 years of relevant experience; OR 1-3 Years of relevant experience with a degree of higher learning such as an Associates/Bachelors Degree; • Previous management experience is required. • Knowledge of an Annual Operating Plan/Long Range Plan • Experience managing a Profit & Loss statement, cost control, inventory management, customer facing metric management (KPI, etc.) • Service/product knowledge for commercial food equipment • Mechanical aptitude • Ability to read and understand safety guidelines of the business. • Must be dependable, have good attendance, be punctual, and have a positive attitude. • Demonstrated ability to communicate orally with individuals from within and outside the organization. • Demonstrates crisis/conflict resolution skills.

🏖️ Benefits

• Health insurance •401(k) matching • Flexible working hours • Paid time off • Professional development opportunities