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Sales Engineer

🔥 3 hours ago

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Logo of ITW

ITW

10,000+ employees

🏭 Manufacturing

🚘 Automotive

🏗️ Construction

Manufacturing • Automotive • Construction

ITW is a global, diversified manufacturing company (Illinois Tool Works Inc. ) that designs and produces engineered industrial products across 80+ divisions and seven business segments. ITW supplies niche, value-added solutions to industrial and commercial customers — including Automotive OEM components, Construction fastening products, Food Equipment, Polymers & Fluids, Test & Measurement and Welding equipment — and operates with a decentralized, entrepreneurial culture. The company operates in roughly 49 countries, employs about 43,000 people, holds tens of thousands of granted and pending patents, and reported about $16 billion in revenue (2025 figure) according to its corporate materials.

📋 Description

• Drive territory growth through providing advanced level technical support including on-site support, telephone support, product, quality, performance, and issue resolution. • Provide training/technical teaching face to face or virtual to support capabilities of distribution sales and service organization • Provide technical troubleshooting assistance (telephone and on-site as required) to the AWTX Distributors and act as the main escalation point of contact for advanced product support. • Facilitate resolution of equipment and service performance complaints. • Creatively develop proactive solutions/ideas to grow and develop sales in territory. • Assist with implementation of product upgrade and retrofit programs. • Provide required level of support for product rollouts, introductions, upgrades, and retrofits. • Support AWTX training team with feedback to facilitate future versions of documentation and/or materials. • Maintain and enhance the relationship with AWTX Platinum Distributors service organizations. • Responsible for territory sales and financial reporting. Ability to review financial reporting material to develop territory sales plans. • Submit periodic regional sales outlook reports. • Ability to relay complex technical concepts to be easily digestible to non-technical trainees. • Manage travel and entertainment budget as required to grow sales in assigned territory.

🎯 Requirements

• Bachelor's degree in technical field such as Engineering and/or equivalence experience • 3 - 5+ years Technical Support, Engineering, and/or QA • Mechanical, Electrical, and Software aptitude and troubleshooting skills • Must be proactive and display a high level of initiative • Demonstrated customer service skills • Proficient with Microsoft Office Products to include Outlook, Word, Excel, Power Pivot, and PowerPoint • Ability to adapt to changing circumstances, remain calm in stressful situations and adjust plans to meet changing needs • Ability to communicate effectively verbally and in writing. Ability to present in public. • Business plan and sales strategy development • Delivering product and sales presentations to both individual and large audiences • Conducting basic technical training seminars on electronic products • Requires strong interpersonal skills and the ability to build trust and rapport with the field service team, business units and the sales teams

🏖️ Benefits

• Affordable Medical, Dental, Vision Insurance • HSA/FSA with a company match • Income Protection Benefits • Industry Leading 401(k) plan • Paid Time Off • Parental Leave • Matching Gift and Volunteer Program

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