Planned Services Scheduler

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🔥 7 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $28 - $33 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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InVision Communications

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1991

🤝 B2B

📱 Media

B2B • Media • Event Management

InVision Communications is a partnership-focused company that specializes in creating engaging digital and physical experiences that inspire action. Their mission is to provide authentic engagement through a combination of effective content strategies and the right technology. They work closely with their clients to enhance audience interaction and facilitate successful outcomes in various events and campaigns, leveraging their extensive experience to cultivate lasting relationships.

📋 Description

• The Planned Services Scheduler is responsible for coordinating, scheduling, and supporting interpreter coverage for planned interpreting services across a wide range of service types. • Reporting into the Planned Services Department, this role ensures that customer commitments are met through accurate scheduling, proactive coordination, and strong communication with interpreters, customers, and internal teams. • This position plays a critical role in maintaining service quality, mitigating coverage risks, and supporting operational readiness for planned assignments, while partnering closely with Workforce Management, Finance, Sales, and Operations. • Maintain availability during standard business hours, Monday through Friday, with flexibility to support planned services as needed. • Monitor, respond to, and schedule interpreter service requests for planned services, including but not limited to onsite interpreting, 24/7 on-call services, CART, conference interpreting, translation projects, and planned VRI. • Ensure accurate, efficient, and cost-effective assignment of interpreters based on service requirements, interpreter qualifications, and contractual obligations. • Proactively troubleshoot scheduling conflicts and adjust assignments to maintain service continuity and quality. • Maintain accurate and up-to-date scheduling documentation, calendars, workflows, and job details. • Ensure interpreters receive timely access to prep materials, revisions, updates, and relevant job resources. • Develop and execute contingency plans to mitigate coverage risks and minimize service disruption for planned assignments, including last-minute changes or interpreter availability challenges. • Assess the impact of staffing changes on service delivery and escalate risks as appropriate. • Prepare clear, visually digestible reports and summaries for leadership and key stakeholders. • Support audit preparation and data verification related to billing and payroll in partnership with internal teams. • Provide timely, professional, and customer-focused communication with external customers, interpreters, and internal partners. • Build and maintain positive working relationships with customers, interpreters, and internal teams. • Collaborate cross-functionally with Workforce Management, Finance, Sales, and Operations to ensure staffing alignment, billing and payroll readiness, and high-quality service delivery.

🎯 Requirements

• Minimum of 3 years of experience in interpreter scheduling, service coordination, or a related operational role. • Strong proficiency with technology, including Google Workspace, standard office tools, and video conferencing platforms such as Zoom. • Excellent written, verbal, and interpersonal communication skills. • Strong attention to detail with the ability to manage multiple priorities simultaneously. • Creative problem-solving skills and the ability to remain calm and effective in a fast-paced environment. • Ability to prepare, maintain, and process confidential correspondence, records, and reports. • Fluency in American Sign Language (ASL) is preferred. • Reliable high-speed internet connection suitable for full-time remote work. • Availability to support occasional after-hours issues as needed.

🏖️ Benefits

• Make a difference. Help improve communication accessibility and create meaningful connections every day. • Be part of an inclusive culture. We value diverse perspectives and foster a workplace built on respect, collaboration, and belonging. • Grow your career. We encourage continuous learning, professional development, and opportunities to expand your skills. • Work with purpose. Every role at Convo contributes to our mission of creating accessible communication solutions that improve lives. • Join a team that cares. We celebrate teamwork, innovation, integrity, and a shared commitment to delivering exceptional service.