Technical Writer, Knowledge

Job not on LinkedIn

🔥 14 hours ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $74k - $78k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔏 Technical Writer

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Jackrabbit Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

📚 Education

SaaS • B2B • Education

Jackrabbit Technologies is the leading provider of cloud-based class management software tailored for youth activity centers, including gymnastics, dance, swim, cheer, music, and childcare businesses. Founded in 2004, the company has excelled in helping businesses automate and streamline their operations, enabling them to focus on teaching and engaging with students. Jackrabbit's comprehensive software suite is designed to enhance business operations and customer experiences with features like online registration, payment processing, scheduling, and a robust parent portal that facilitates communication. Trusted by thousands of clients across multiple states and countries, Jackrabbit Technologies stands out for its reliability, data security, and commitment to client success.

📋 Description

• Create and maintain help center content focused on product features, workflows, and functionality. • Write and publish release notes for product enhancements, updates, and bug fixes. • Create feature overviews, how-to guides, and supporting documentation for new product functionality. • Translate complex technical concepts into clear, concise, and user-friendly content. • Ensure documentation is accurate, current, and aligned with product behavior. • Review and update existing content to maintain accuracy and relevance. • Identify content gaps and opportunities to improve knowledge resources. • Support ongoing content maintenance initiatives across the help center. • Partner with Product teams to understand upcoming enhancements and product changes. • Collaborate with Support and Implementation teams to identify documentation needs and recurring client questions.

🎯 Requirements

• Bachelor's degree in Communications, Computer Science, Business Administration, or related field; or commiserate combined education and applicable experience. • 2+ years of experience in technical writing, documentation, content development, knowledge management, or related roles. • Advanced written communication skills with the ability to explain complex concepts clearly. • Strong attention to detail and commitment to content quality and accuracy. • Ability to learn software functionality and business workflows quickly. • Experience managing multiple content projects and priorities. • Proven organizational, problem-solving, and collaboration skills. • Ability to travel up to 10% (Charlotte-based) or 25% (non-Charlotte-based). • Must have reliable high-speed internet access. • US Citizens or Green Card holders with no special circumstances living in the US.

🏖️ Benefits

• Medical, Dental, Vision, Flexible Spending, HSA and Dependent Care Accounts. • Company-Paid Disability and Life Insurance. • Opportunity to elect Critical Illness and Accident Insurance. • Confidential access to legal and life counseling and mental health support available 24/7. • 401(k) with a generous company match, access to financial planning. • Paid Time Off, Paid Parental, Paid Caregiver and Sabbatical leaves. • Annual allowance for professional development. • Paid Time to volunteer in your community.