Associate Director, Patient Support Services

Job not on LinkedIn

🔥 13 hours ago

🏄 California, Illinois, +2 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote

💵 $160k - $240k / year

⏰ Full Time

🟠 Senior

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Jazz Pharmaceuticals

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🏥 Healthcare

🏭 Manufacturing

🧬 Biotechnology

Healthcare • Manufacturing • Biotechnology

Jazz Pharmaceuticals is a biopharmaceutical company dedicated to developing innovative medicines that address serious unmet medical needs. With a strong commitment to research and development, Jazz focuses on creating life-changing therapies, emphasizing the importance of collaboration, diversity, and employee engagement in its operations. The company prides itself on transforming patients' lives through its meaningful product offerings and a culture that fosters enthusiasm and flexibility.

📋 Description

• Develop strategies and initiatives supporting JazzCares across Sleep, EMD, and Oncology franchises • Evolve, enhance, and execute hub and patient support services strategies • Collaborate on market trends and lead projects to refine strategies and optimize programs • Plan and implement access strategies, programs, tactics, and messaging aligned with market access strategies • Deliver seamless, high-touch customer experiences with cross-functional teams • Develop hub priorities, content, navigation tools, and training for commercial meetings and customer-facing teams • Serve as an internal access services subject matter expert • Oversee access tools, content, and programs including copay assistance, patient assistance, bridge programs, and AFP mitigation • Develop, track, and report KPIs and operational performance metrics • Attend professional, provider, and patient advocacy conferences • Direct vendor and agency partners, including SLA and budget oversight • Collaborate with Field Access and Field Reimbursement teams on workflows, processes, and training • Prepare executive-level presentations for QBRs and senior leadership updates • Partner with Access & Reimbursement, Specialty Trade & Distribution, Brand Marketing, Sales, Field Access, Regulatory, and Patient Advocacy teams

🎯 Requirements

• Bachelor’s degree preferred (or an equivalent of directly relevant industry experience may be considered) • 8+ years of progressive experience in patient support services, hub operations, access marketing, or healthcare operations within the biopharmaceutical industry • Direct experience supporting specialty and/or rare disease products strongly preferred • Experience in Sleep medicine, Neuroscience/EMD, or Oncology strongly preferred • Medicare Part D/commercial reimbursement acumen strongly preferred • Proven track record of leading complex, high-impact projects and strategic initiatives from concept to execution • Experience managing third-party hub vendors, specialty pharmacies, and creative agencies, including scoping, SLA monitoring, and budget reconciliation • Ability to influence without authority, build consensus, and collaborate across matrixed organizational teams • Outstanding interpersonal, written, and verbal communication skills • Extensive experience presenting to diverse audiences and senior leaders • Deep commitment to improving patient access, affordability, and adherence • Results-oriented mindset, attention to detail, problem-solving capabilities, and adaptability • Ability to travel up to 30% for corporate meetings, vendor visits, and professional/patient conferences

🏖️ Benefits

• Discretionary annual cash bonus or incentive compensation • Discretionary equity grants • Medical insurance • Dental insurance • Vision insurance • 401k retirement savings plan • Flexible paid vacation • Remote work arrangement