Business Analyst

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $85k - $107k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

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JCTM

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🎖️ Defense

🏛️ Government

Defense • Government

JCTM is a service-disabled veteran-owned small business (SDVOSB) and SBA 8(a) certified government contractor that provides professional services and technical solutions to the U. S. Department of Defense and intelligence community. JCTM delivers training and instructor-led courses (e. g. , Advanced AI Command Course, Weapons and Tactics Instructor support, aviation intelligence training), workforce augmentation, and program management support. They emphasize workforce stability, management agility, and global reach; hold certifications including CMMC Level 2, ISO 9001:2015, and ISO 27001:2022; and participate on multiple federal contract vehicles (GSA MAS, SeaPort-NxG, STARS III, OASIS+, etc. ). Testimonials show strong performance supporting Marine Corps and DoD intelligence training and technical services. JCTM operates in the GovCon space, providing cleared personnel and classroom/academic facilities for defense and intelligence customers.

📋 Description

• Analyze operational requirements, system functionality, and business processes supporting the CDR and OCRS applications • Collaborate with USCIS stakeholders to identify, document, and translate business requirements into actionable technical specifications • Support the design, implementation, testing, and maintenance of CDR/OCRS functionality and approved system enhancements • Analyze reporting workflows, data structures, and information requirements to improve efficiency and reliability • Evaluate business processes and recommend enhancements to reporting, data management, and application functionality • Coordinate and perform functional testing, user acceptance testing, and validation of system enhancements • Review system data and reporting outputs for inconsistencies, anomalies, and potential quality issues • Work with USCIS program personnel, technical teams, and external vendors to support requirements development and issue resolution • Develop and maintain functional requirements, system documentation, user procedures, and records of approved modifications • Track requirements, changes, and implementation activities using Jira, Confluence, and SharePoint • Provide ongoing analytical and operational support for the CDR and OCRS environments

🎯 Requirements

• Associate's degree or higher • Minimum of 5 years of experience in the Information Technology field • Ability to analyze business processes, system requirements, and information technology workflows • Ability to support system design, implementation, testing, documentation, and maintenance activities • Strong analytical, organizational, and problem-solving skills • Ability to communicate technical and functional information effectively to diverse stakeholders • Experience as a Business Analyst, Systems Analyst, or Technical Business Analyst supporting enterprise IT systems • Experience developing business requirements, functional specifications, process documentation, or user stories • Familiarity with SQL databases, data repositories, and reporting platforms • Experience with AWS, Amazon Connect, Amazon QuickSight, or similar cloud-based systems • Experience evaluating operational data and identifying opportunities for workflow automation • Familiarity with Jira, Confluence, SharePoint, and Agile development methodologies • Experience supporting user acceptance testing and application enhancement projects • Previous experience supporting DHS, USCIS, or other federal government organizations • Applicants selected will be subject to a security investigation and must meet eligibility requirements for access to applicable government information and systems • Must obtain a satisfactory USCIS Enter-on-Duty (EOD) determination prior to beginning work • Ability to obtain and maintain the required government suitability determination

🏖️ Benefits

• Mentorship and a collaborative work environment • Opportunities for career growth and contribution to strategic goals • Exposure to AWS-hosted enterprise data systems, SQL-based reporting repositories, Amazon Connect, Amazon QuickSight, and integrated reporting environments • Professional development through collaboration with government program managers, technical developers, reporting specialists, and enterprise system stakeholders

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