Solutions Specialist I

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🕒 June 17

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JDPA LIMITED

WebsiteLinkedInAll Job Openings

- employees

🚗 Transport

☁️ SaaS

🤝 B2B

Transport • SaaS • B2B

JDPA LIMITED is a provider of data, analytics, and software solutions serving the automotive ecosystem and adjacent financial and insurance sectors. It offers vehicle valuations, market and retail intelligence, quality and customer-experience benchmarks, digital marketing and advisory services to OEMs, dealers, insurers and lenders. JDPA LIMITED combines proprietary customer and VIN data with advanced analytics and SaaS products to help clients improve product design, retail performance, risk management, and finance operations.

📋 Description

• Provide top-notch customer service and technical support via phone or email. • Troubleshoot and resolve customer issues related to the Inventory platform. • Collaborate with internal teams to identify and escalate complex issues. • Escalate issues to 3rd party partners in a professional manner. • Document customer interactions and maintain accurate records details in our CRM. • Schedule Workbook calls with clients to obtain needed information to complete the setup workbook. • Move an order from initial setup through all the necessary steps to successfully complete setups in a timely manner. • Complete checklist to ensure setups are done with the highest quality in mind. • Stay up to date on new features and releases of our inventory management solution.

🎯 Requirements

• 0-2+ years experience in B2B customer success, professional services, technical support or account management (or equivalent education) • Empathetic, positive attitude with a desire to help our customers reach their goals. • Strong communication, problem solving, analytical, public speaking and presentation skills. • Proficiency with technology and willingness to learn new systems and tools.

🏖️ Benefits

• None specified