Salesforce Manager

🔥 15 hours ago

🗽 New York – Remote

🗽 New York – Remote

💵 $105k - $135k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌐👷 Salesforce Administrator

👻 Ghost score 0%

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The Jed Foundation (JED)

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1998

🏥 Healthcare

💼 Consulting

🤝 Non-profit

Healthcare • Consulting • Non-profit

The Jed Foundation (JED) is a nonprofit organization dedicated to protecting emotional health and preventing suicide among teens and young adults. It provides resources and programs to equip young people with the skills and support they need to thrive and address mental health challenges. JED partners with high schools and colleges to strengthen their mental health, substance misuse, and suicide prevention programs. The foundation also focuses on community mobilization to raise awareness and encourage action for young adult mental health. Through educational resources, training programs, and collaborations, JED aims to create a supportive environment for youth mental well-being.

📋 Description

• Manage day-to-day workload distribution, prioritization, and coverage across Salesforce Administrators • Conduct one-on-ones, set goals, and provide performance feedback • Escalate complex configuration, deployment, and data-integrity issues • Partner with the CTO on hiring and temporary-staff decisions • Serve as lead administrator for JED's Salesforce instances • Configure custom fields, workflows, and validation rules • Maintain data integrity and system reliability through audits, cleanup, and monitoring • Manage Salesforce updates, releases, and third-party application integrations • Build reports and dashboards for stakeholders • Own Salesforce architecture and platform-strategy decisions • Lead technical planning and execution of configuration and deployment work • Propose technical solutions and stay current with Salesforce capabilities • Design and deliver user training and documentation • Provide technical support and manage the internal ticketing system • Gather feedback to improve systems, processes, and training materials • Communicate technical concepts and platform updates to stakeholders • Represent the technical perspective in architecture and roadmap discussions • Manage external vendors and consultants • Own Salesforce integrations including Campaign Monitor, Sage Intacct, Fundraise Up, and DonorSearch • Ensure team output, data quality, and adherence to DevOps governance

🎯 Requirements

• 5+ years of hands-on experience as a Salesforce Administrator • Strong preference for experience with the Non-Profit Success Pack (NPSP) • Deep proficiency in Salesforce, including workflows, custom fields, configurations, integrations, reports, and dashboards • Experience supervising, mentoring, or leading administrators or technical staff, including contractor or temporary resources • Experience leading technical planning and execution on Salesforce projects • Ability to translate scoped requirements into configuration and deployment work • Ability to set technical timelines and coordinate with project or program management partners • Ability to make and communicate prioritization decisions across competing workloads • Excellent communication and interpersonal skills • Strong analytical and problem-solving skills and attention to detail • Adaptability in a fast-paced, evolving technology environment • Passion for and alignment with JED's mission • Must be physically located in the United States • Must be legally authorized to work in the U.S. without current or future employer sponsorship • Must be available during Eastern Standard Time (EST) core hours

🏖️ Benefits

• Remote work • Salary range varies by location • Full-time permanent employment