Lead Manager, Salesforce Administration – Support

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $84k - $92.4k / year

⏰ Full Time

🟠 Senior

🌐👷 Salesforce Administrator

👻 Ghost score 0%

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Make-A-Wish America

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

🏥 Healthcare

💼 Consulting

🏨 Hospitality

Healthcare • Consulting • Hospitality

Make-A-Wish America is a nonprofit organization that grants life-changing wishes to children with critical illnesses, providing hope, strength, and joy to patients and their families. It raises funds and coordinates volunteers and corporate partners through a national foundation and local chapters across the United States to arrange personalized wishes and support impacted families.

📋 Description

• Liaise with Salesforce professionals, IT personnel, and functional leaders to ensure Salesforce tools fit business needs • Manage the internal Salesforce Support queue • Administer the organization’s Salesforce environments • Partner with internal and third-party teams on development and testing • Manage day-to-day Salesforce orgs, app integrations, and troubleshooting • Perform routine maintenance and administrative functions in Salesforce orgs and app integrations • Configure workflows, approval processes, fields, page layouts, record types, flows, dashboards, and reports • Document and communicate Salesforce changes and release updates to end users and stakeholders • Troubleshoot tickets, conduct impact analysis, and provide resolutions for Salesforce problems • Support end users to improve productivity, application knowledge, confidence, and competence • Support project lifecycles including requirements, research, solution design, testing, and deployment of declarative Salesforce enhancements • Create and maintain documentation for processes, policies, applications, and configuration • Assist the Business Transformation team with system testing, training, and implementation activities

🎯 Requirements

• Applicants must be authorized to work for any employer in the U.S.; Make-A-Wish does not sponsor employment visas or other immigration processes • Previous experience as a Salesforce.com administrator • Experience managing, triaging, responding to and resolving user issues • Strong analytical and product management skills • Ability to interpret and translate customer business needs into operational requirements and recommend solutions • Demonstrated ability to meet deadlines, prioritize simultaneous client requests, and manage laterally and upwards • Creative and analytical thinker with strong problem-solving skills • Strong interpersonal communication skills and ability to work well in a team environment • 5+ years of total experience, including 2+ years as a Salesforce.com super user or junior administrator • Detailed understanding of Salesforce development environments • Ability to build custom apps and objects, fields, processes, custom views, and other intermediate-complexity content • Salesforce Admin Certification required • Bachelor's degree in computer science or related field or equivalent experience required • Experience with Salesforce NPSP preferred • Exposure to DevOps, CI/CD processes, and code versioning systems such as Github is a plus • Ability to thrive in a remote environment • Some travel required • May require work outside a traditional Monday-Friday work week and normal business hours

🏖️ Benefits

• Comprehensive benefit package effective day 1: Medical, Vision, Dental, Wellness • Competitive compensation with annual incentive potential • Health Savings Account and Flexible Spending Account options • Health Reimbursement Account fully funded by Make-A-Wish America • Short Term Disability, Long Term Disability and Life Insurance • Additional insurance plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo • 401(k) Retirement Savings Plan with 5% match after one year of service • Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program • Laptop, 24” monitor, and docking station/adaptor sent to new hires • Competitive PTO starting at 15 days, with enhanced time off for senior roles • 10 Sick Days • 11 Paid Holidays • 2 Volunteer Days after one year of service • 2 Personal Days accrued annually • Parental Leave • Employee Awards and Recognition Programs • Individual and Leadership Development • Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets • Monthly premiums paid for the employee for vision, dental, and short/long term disability