Senior Salesforce Administrator – Service Cloud

🕒 August 20

🇺🇸 United States – Remote

💵 $120k - $155k / year

⏰ Full Time

🟠 Senior

🌐👷 Salesforce Administrator

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hims & hers

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

Hims & Hers is an online platform with over 1 million subscribers that connects patients to licensed healthcare professionals across all 50 states in the U. S. The service offers comprehensive support for sexual health, weight loss, hair regrowth, mental health, and skincare through a 100% online process. Clients can receive personalized treatment plans which may include prescription medications, and benefit from free and discreet shipping. Hims & Hers prides itself on providing accessible and affordable healthcare without the need for insurance, offering transparent pricing and support from licensed providers. It aims to empower individuals by making healthcare and treatment conveniently available on their own terms, including mental health support, which includes treatments for anxiety and depression.

📋 Description

• Own case management configuration, including assignment/escalation rules, case queues, record types, and Omni-Channel routing • Configure and maintain the Lightning Service Console, utility bar, and Knowledge base architecture • Manage article lifecycle and taxonomy • Build and tune entitlements, SLAs, and milestones • Design declarative automation in Flow for case routing, notifications, and agent workflows • Partner with engineering when logic requires Apex • Manage users, licenses, profiles, permission sets, and sharing rules • Own sandbox refreshes and release management • Test new Salesforce releases against the Service Cloud configuration before rollout • Own support KPI reporting and dashboards, including case volume, SLA adherence, and automation/AI-assisted routing impact • Partner with Support Operations and CX leaders on process design, training, and adoption of Salesforce capabilities • Mentor junior administrators and analysts on platform patterns, automation standards, and documentation • Lead requirements-gathering workshops and manage stakeholders across Support, CX, and Engineering

🎯 Requirements

• 5–7+ years as a Salesforce Administrator • Ownership of a Service Cloud implementation supporting a large, complex user base • Salesforce Certified Platform Administrator certification required • Hands-on experience with Omni-Channel, Case Management, Entitlements & Milestones, Lightning Knowledge, and Flow Builder • Experience with CTI/telephony integrations and Einstein for Service is a plus • Ability to lead sandbox refreshes, release management, and org governance for a complex, multi-integration Salesforce environment • Ability to translate Support and CX process needs into scalable, well-governed configuration • Bachelor’s degree required • Legal authorization to work in the U.S. without restriction for any employer • No current or future need for immigration sponsorship by Hims & Hers to work in the U.S.

🏖️ Benefits

• Equity compensation for full-time roles • Unlimited PTO • Company holidays • Quarterly mental health days • Medical, dental, and vision benefits • Parental leave • Employee Stock Purchase Program (ESPP) • 401(k) benefits with employer matching contribution • Offsite team retreats • Flexible/remote work approach • Reasonable accommodations for qualified individuals with disabilities and disabled veterans