Cloud Operations Administrator III

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $66k - $78k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Jenzabar

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1998

📚 Education

☁️ SaaS

🏢 Enterprise

💰 $60M Private Equity Round on 2000-04

Education • SaaS • Enterprise

Jenzabar is a leading provider of software and services dedicated to higher education institutions. The company's flagship product, Jenzabar One, is a unified cloud platform designed to streamline campus operations and enhance student success. Jenzabar offers a comprehensive suite of solutions including student information systems (SIS), analytics, eLearning, financial management, recruitment, retention, and human capital management tailored specifically for colleges and universities. The company's innovative products empower educational institutions to improve efficiency, engage students, and drive institutional growth.

📋 Description

• Perform advanced troubleshooting for complex cloud issues including priority 1 incidents, service failures, performance-related issues, and escalations from cross-functional teams • Perform test and production upgrades on hosted systems for applications in the Jenzabar One ecosystem • Participate in cross-functional collaboration with other business units to assist hosted customers • Provide root cause analysis, detailed incident reports, and post-mortem analysis for resolved issues • Help drive process improvement for business processes within Cloud Services, automation of tasks, etc. • Provide excellent customer support for cloud-related incidents • Provide SQL Server support in configuration (e.g. Maintenance Plans, SQL Agent Jobs, dbmail, etc.) troubleshooting (e.g. Jenzabar One-delivered objects, general performance issues, etc.), and T-SQL scripting • Support the Jenzabar One application stack • Serve as an escalation point for Cloud Operations Specialist I, II, application Support, and Network Operations Center (NOC) team • Provide onboarding training, guidance, and mentorship to junior Cloud Operations Specialists, helping them develop technical skills • Facilitate the development of documentation for standards, processes, knowledgebase articles, checklists, etc. • Complete other duties as assigned by the Manager, Cloud Systems or other Cloud Services leadership

🎯 Requirements

• 4-6 years experience in a cloud or systems administration role • Ability to work 2nd shift EST hours • Bachelor's Degree in Computer Science, IT, or related field, or equivalent practical experience • Advanced knowledge of cloud technologies, networking, automation tools, and security • Familiarity with one or more scripting languages (e.g. T-SQL, PowerShell, Python) • Expert troubleshooting skills and the ability to solve complex cloud-related problems • Knowledge of DevOps practices, containerization technologies (e.g. Docker and Kubernetes), cloud solution training/certifications, etc. are desirable • Ability to work independently and in a team • Excellent communication skills and attention to detail. Must be able to explain complex technical concepts to non-technical stakeholders.

🏖️ Benefits

• Medical Insurance • Life Insurance • Dental Insurance • Vision Insurance • PTO • Paid Parental Leave • Paid Holidays • Short Term Disability • Long Term Disability • 401K • Educational Assistance