Customer Experience Advocate – Insurance Tech Startup

🔥 13 hours ago

🌵 Arizona, Florida, +7 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🎰 Nevada – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote

💵 $19 - $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jerry

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Jerry is an innovative platform that simplifies car ownership by providing tools to compare car insurance, loans, and repair estimates. With services such as PriceProtect™, GarageGuard™, and DriveShield™, Jerry helps users secure better insurance rates, manage car loans, and track vehicle maintenance and repairs. It utilizes advanced technology to provide users with a streamlined insurance shopping experience, offer car diagnostic services, and reward safe driving habits. Jerry is a licensed insurance and loan broker, operating across all 50 U. S. states, and is committed to protecting user data with bank-level encryption.

📋 Description

• Help customers take care of their car and home assets through insurance services • Provide customer care beyond the immediate question, identifying coverage gaps, discounts, and renewal changes • Answer inbound calls from customers shopping for auto, home, motorcycle, and other policies • Assist policyholders with policy changes • Learn and recommend suitable insurance companies and products • Develop deep knowledge of the Jerry app and insurance products • Solve problems and remove barriers to appropriate coverage • Process service requests involving vehicles, drivers, lienholders, and policy documents • Share customer feedback to improve the product • Work on either the sales or service path as determined during interviews

🎯 Requirements

• Prior work experience in customer service, sales, or hospitality is a plus, but not required • Friendly and positive attitude • Willingness to work as a team • Strong work ethic • Strong problem-solving skills • Strong communication skills • Must currently reside in an eligible location: AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA, or Ontario, Canada for full-time salaried employees; AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA for full-time hourly employees • Full-time employment eligibility • Valid P&C license is asked about in the application, but is not required; Jerry pays for the license if needed

🏖️ Benefits

• Competitive wage and benefits • Medical, dental, and vision insurance • 401K plan with employer matching • Paid vacation time • Stock equity (stock options) • Flexible scheduling: a 5-day, 8-hour or a 4-day, 10-hour work week • Fully remote work • Work equipment provided • Career path opportunities in insurance • P&C insurance license paid for if needed • Paid time off • Paid parental leave • Wellness benefits • Equity opportunities • Global team and company culture