Client Support Coordinator

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🔥 3 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

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Jones Lang LaSalle Americas, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

🏠 Real Estate

🤝 B2B

💼 Consulting

Real Estate • B2B • Consulting

Jones Lang LaSalle Americas, Inc. is a company that provides commercial real estate services for corporations and investors worldwide. Their focus is on helping clients save money, increase productivity, and improve sustainability in real estate operations.

📋 Description

• Provide first-line support and troubleshooting for more than 10 complex enterprise solutions, including thorough analysis of data to resolve client issues effectively. • Perform data fixes within SQL databases as needed, ensuring data integrity, stability, and optimal system performance. • Handle comprehensive user management, including processing new and renewal access requests and establishing proper access levels within specific solutions. • Act as Project Manager to implement enterprise solutions by collaborating with clients to identify specific needs, configuration requirements, and project timelines. • Serve as Trainer to provide training sessions upon project completion as well as on-demand training for existing clients to enhance their solution utilization. • Proactively reach out quarterly to assigned clients as their Account Manager to touch base, address issues, escalate concerns when necessary, and follow through to resolution. • Utilize active listening skills to identify opportunities to expand client use of existing solutions and develop interest in solutions not yet implemented. • Communicate effectively within the team and with cross-functional teams to ensure timely resolution of issues and deliver a positive client experience. • Share client feedback about solutions to support continuous improvement of the client experience and enhancement of solution capabilities.

🎯 Requirements

• Ability to take initiative and act independently with minimal supervision in a client-facing environment. • Strong analytical, organizational, and coordination skills to manage multiple priorities effectively. • Detail-oriented approach with strong verbal and written communication skills. • Business standard English proficiency (written and spoken). • Proficiency with MS Office suite, especially Outlook, Excel, and PowerPoint. • Strong presentation skills for client training and demonstration sessions. • Agile work style with the ability to adapt as business requirements evolve. • Experience with SQL database management and data analysis. • Previous experience in a client support, account management, or project coordination role. • Background working in the Healthcare industry or supporting Healthcare facilities. • Experience with enterprise software solutions and technology platforms. • Demonstrated ability to work effectively in a fast-paced environment with competing priorities. • Willingness and ability to travel occasionally to client sites, including out-of-town travel. • Project management or training certification or demonstrated experience in these areas.

🏖️ Benefits

• 401(k) plan with matching company contributions • Comprehensive Medical, Dental & Vision Care • Paid parental leave at 100% of salary • Paid Time Off and Company Holidays • Early access to earned wages through Daily Pay