Director, Business Operations

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Jones Lang LaSalle Americas, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

We provide commercial real estate services for corporations and investors across the globe that save money, increase productivity and improve sustainability.

📋 Description

• Develop a deep understanding of the facilities management and field service ecosystem, with a particular focus on the service provider segment. • Continuously assess the competitive landscape, customer needs, and gaps in JLL's current CorrigoPro offering to identify and prioritize net-new revenue opportunities. • Evaluate the role of AI and emerging technologies in delivering value to service providers and generating incremental revenue for CorrigoPro. • Develop a partnership marketplace strategy enabling service providers to seamlessly connect with CorrigoPro through pre-built, certified connectors. • Identify strategies to maximize revenue from existing programs, with a near-term emphasis on Corrigo Procure. • Translate identified opportunities into rigorous business cases with clearly articulated ROI, market sizing, and financial projections. • Present and advocate for strategies with senior and executive stakeholders, securing alignment and funding approvals. • Build and maintain strong cross-functional relationships with Product, Sales, Finance, Marketing, and the CorrigoPro Business Operations team. • Drive end-to-end execution of approved strategies — from concept through launch — maintaining accountability for timelines, milestones, and financial targets. • Advocate for and guide Product Management teams where product changes or new capabilities are required to support growth strategies. • Develop the business processes, operating models, and documentation needed to run programs in a repeatable, scalable way. • Transition mature programs to appropriate operational teams (e.g., CorrigoPro Business Operations, Sales), maintaining quality and continuity while pivoting attention to the next growth initiative. • Engage directly with CorrigoPro service providers for discovery, validation, and feedback — ensuring strategies are grounded in real customer insight. • Serve as an internal subject matter expert on the service provider segment, championing the voice of the customer in cross-functional discussions.

🎯 Requirements

• 7+ years of experience in revenue strategy, business development, product commercialization, or P&L ownership — ideally within a B2B SaaS, marketplace, or platform business. • Demonstrated track record of not just developing strategies, but personally executing them from business case through to a live, running program. Candidates must be prepared to speak to specific examples. • Experience in or strong familiarity with the facilities management, field service management (FSM), or service provider ecosystem. • Strong financial acumen — ability to build business cases, model revenue scenarios, and speak credibly to financial stakeholders. • Proven ability to influence without a direct reporting relationship — driving cross-functional alignment and securing executive buy-in. • Exceptional communication skills; comfort presenting to C-level and senior executive audiences. • Highly self-directed; ability to operate effectively as an individual contributor in an ambiguous, fast-moving environment.

🏖️ Benefits

• 401(k) plan with matching company contributions • Comprehensive Medical, Dental & Vision Care • Paid parental leave at 100% of salary • Paid Time Off and Company Holidays • Early access to earned wages through Daily Pay