MTS Service Delivery Manager

Job not on LinkedIn

🔥 24 minutes ago

🐊 Florida, Oregon, +2 more states – Remote

🐊 Florida – Remote 🌲 Oregon – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $133k - $165k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jones Lang LaSalle Americas, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

🏠 Real Estate

🤝 B2B

💼 Consulting

Real Estate • B2B • Consulting

Jones Lang LaSalle Americas, Inc. is a company that provides commercial real estate services for corporations and investors worldwide. Their focus is on helping clients save money, increase productivity, and improve sustainability in real estate operations.

📋 Description

• Build and maintain relationships with client facility managers as the trusted operational advisor and primary point of contact • Respond to facility manager requests, escalations, and operational questions • Monitor SLA performance, KPIs, fee-at-risk metrics, work orders, quality audits, and safety findings across the region • Develop regional corrective action plans and escalate unresolved issues to the Account Leader • Coordinate with Operations Managers on staffing adjustments, coverage, scheduling, quality improvements, and issue resolution • Analyze staffing levels, hours allocation, and skill mix; plan coverage for client store openings and closings • Capture and communicate facility information affecting staffing and service planning • Own regional quality standards and compliance; establish audit protocols and drive corrective actions • Audit Corrigo skills assignments and ensure technicians are certified and trained for assigned work • Track client-specific training and support skills validation and field readiness • Partner with the Account Leader, Operations Managers, TSSO, Quality & Business Intelligence, and other MTS functions on performance and process improvements

🎯 Requirements

• Bachelor's degree in Engineering, Business, Operations Management, Facilities Management, or a related field • 4+ years of field operations, service delivery, or account management experience in technical services, facilities management, or related environment • Demonstrated success managing operations within a multi-location or geographically distributed environment • Proven ability to coordinate across teams; strong influencing and collaboration skills • Hands-on understanding of technical services operations—mechanical, electrical, plumbing, HVAC, or building systems—sufficient to credibly lead field teams and engage with clients • Strong safety mindset and demonstrated commitment to safety culture and compliance • Excellent communication skills and customer service orientation; comfortable engaging with facility managers, field teams, and account leadership • Analytical and data-driven; ability to interpret KPI and financial data, identify trends, and develop corrective action plans • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Teams); comfort with operations management and reporting systems • Ability to work a flexible schedule including on-call support for escalations • Must be authorized to work in the United States without sponsorship

🏖️ Benefits

• 401(k) plan with matching company contributions • Comprehensive Medical, Dental & Vision Care • Paid parental leave at 100% of salary • Paid Time Off and Company Holidays • Early access to earned wages through Daily Pay • Remote work arrangement