Senior Director, MTS Service Delivery

Job not on LinkedIn

🔥 2 minutes ago

🎸 Tennessee, Washington – Remote

🎸 Tennessee – Remote ☕ Washington – Remote

💵 $185k - $230k / year

⏰ Full Time

🟠 Senior

👔 Director

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jones Lang LaSalle Americas, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

🏠 Real Estate

🤝 B2B

💼 Consulting

Real Estate • B2B • Consulting

Jones Lang LaSalle Americas, Inc. is a company that provides commercial real estate services for corporations and investors worldwide. Their focus is on helping clients save money, increase productivity, and improve sustainability in real estate operations.

📋 Description

• Own end-to-end MTS service delivery, financial performance, delivery strategy, and client satisfaction for a large, complex, multi-location customer account • Serve as the operational single point of contact and primary escalation point for MTS-related matters • Monitor account KPIs including response time, first-call resolution, technician utilization, SLA compliance, budget performance, and customer satisfaction • Lead the dedicated MTS account team, set performance expectations, coach team members, and conduct operations reviews • Make account staffing decisions involving team structure, technician assignments, skill mix, and permanent versus contract labor • Champion safety-first operations and ensure regulatory, safety, and statutory compliance • Develop and present preventive maintenance strategies and capability roadmaps • Monitor preventive maintenance effectiveness and optimize maintenance schedules • Recommend service line expansion, capability adoption, and increased self-delivery rates • Own the account P&L, revenue targets, costs, margins, cash flow, operating plan, and budget • Partner with pricing and leadership teams on rate recommendations and support scope-change feasibility assessments • Own quality audit results, corrective actions, service-level agreements, and client commitments • Conduct root-cause analysis, communicate resolutions, lead business reviews, and manage the customer feedback loop • Build, hire, onboard, and develop a high-performing MTS team including MTS Service Delivery Managers • Collaborate with TSSO, Quality & Business Intelligence, Fleet Operations, Account Management, HSSE, engineering, and operations leadership

🎯 Requirements

• Bachelor's degree in Engineering, Business, Operations Management, Facilities Management, or a related field • 5+ years of progressive field leadership or account management experience in technical services, facilities management, or related hard services environment • Facilities management experience OR 10+ years of progressive field service leadership • Demonstrated success managing a large customer account or multi-location operations with P&L accountability • Proven track record leading and developing operations teams; ability to hire and coach MTS Service Delivery Managers • Hands-on understanding of mechanical, electrical, plumbing, HVAC, or building systems • Strong safety mindset and demonstrated commitment to safety culture and compliance • Excellent communication skills and presence • Analytical and business-minded; ability to translate operational data into action and make sound commercial decisions • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Teams) • Candidates must be authorized to work in the United States without sponsorship • Preferred: Food & Beverage retail or QSR account management and operations experience • Preferred: Experience managing multi-location customer accounts or complex service delivery environments • Preferred: Background in preventive maintenance program development, facilities reliability optimization, or similar capital-intensive environments • Preferred: Familiarity with field service operations platforms, asset management systems, or facilities management software • Preferred: Track record of process improvement, operational transformation, or service model optimization • Preferred: Experience collaborating across multiple functions • Preferred: Knowledge of building systems, controls, or facilities management technologies

🏖️ Benefits

• 401(k) plan with matching company contributions • Comprehensive Medical, Dental & Vision Care • Paid parental leave at 100% of salary • Paid Time Off and Company Holidays • Early access to earned wages through Daily Pay • Supportive culture and comprehensive benefits package prioritizing mental, physical and emotional health