Vice President, Furniture Program Lead

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🔥 9 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $140k - $170k / year

⏰ Full Time

🟠 Senior

👔 Vice President

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Jones Lang LaSalle Americas, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

We provide commercial real estate services for corporations and investors across the globe that save money, increase productivity and improve sustainability.

📋 Description

• Serve as the primary JLL point of contact for assigned clients across all furniture program activity from contract go-live. • Lead and build a furniture program team who will support you in the delivery of JLL’s furniture program scope. • Own and execute the vendor governance framework: manage scorecards, enforce SLAs, track KPI performance, and lead quarterly business reviews with incumbent manufacturers and dealer partners. • Manage corrective action processes when vendor performance falls short of contractual obligations; escalate as required. • Monitor and report on program health metrics; identify trends and drive continuous improvement across cost, quality, and delivery. • Maintain comprehensive program documentation, RACI matrices, and reporting cadences aligned to client requirements. • Lead a team responsible for systematically auditing all furniture quotes and bills of materials against negotiated MSA pricing — verifying manufacturer discounts, dealer markups, freight, installation, and service fee compliance. • Lead a team responsible for validating that specified products align with approved client furniture standards: correct manufacturers, models, finishes, and configurations. • Track and report cost avoidance achieved through pricing corrections and standards enforcement on a monthly basis. • Partner with client procurement and design teams to ensure open-line and non-standard product requests are managed within approved workflows. • Provide expert guidance on furniture product selection, vendor performance, and specification evolution informed by program data, lifecycle analysis, and industry benchmarking. • Advise on annual price increase negotiations, commercial term renewals, and rebate/incentive structure optimization. • Support client-facing value engineering initiatives and sustainability objectives, including reuse, circularity, and responsible procurement. • Identify and surface opportunities for cost savings, process efficiency, and vendor consolidation based on program data — building a client-specific savings model updated on a regular cadence. • Assist in the development of service RFPs for dealer/service providers if contract terms require refresh or if performance gaps emerge. • Build and maintain trusted relationships with client stakeholders across Real Estate, Procurement, Design, Finance, and Operations. • Serve as the day-to-day escalation point for all program-level issues, ensuring rapid resolution and proactive communication. • Provide regular executive-level reporting and program status updates tailored to the client’s governance cadence. • Represent JLL Furniture Solutions in client QBRs, planning sessions, and strategic discussions related to the furniture program. • Maintain accurate furniture inventory records across the client’s portfolio; track as-built documentation and asset condition. • Identify reuse, redeployment, and decommissioning opportunities to reduce capital expenditure and support sustainability goals. • Coordinate furniture refurbishment, donation, and responsible disposal programs in alignment with client ESG commitments. • Coordinate with JLL regional SMEs (EMEA, APAC, Americas) to ensure program consistency across geographies for clients with multi-regional portfolios. • Partner with JLL’s broader Project and Development Services teams when program activity intersects with active furniture project management engagements. • Contribute to team knowledge base, toolkits, and process improvements that elevate Furniture Solutions’ enterprise program delivery capability nationally.

🎯 Requirements

• Bachelor’s degree required; preference for Interior Design, Architecture, Business, or related field. • 8–15 years of progressive experience in furniture program management, corporate furniture procurement, or furniture advisory services. • Demonstrated experience managing enterprise-scale furniture programs at large institutional occupiers (financial services, healthcare, technology, professional services) or Fortune 500 corporate real estate portfolios — direct client-side or consultant-side. • Proven background in vendor performance management: scorecard administration, SLA enforcement, corrective action management, and QBR facilitation. • Deep working knowledge of commercial furniture specifications, manufacturer MSA structures, dealer services, pricing models, and industry benchmarks. • Experience with competitive furniture sourcing processes (RFP, bid leveling, BAFO) and/or incumbent renegotiation strategies. • Exceptional client relationship management skills; ability to operate confidently at senior stakeholder levels within large institutional organizations. • Strong analytical and commercial acumen: able to read complex bid responses, audit BOM/quote packages against MSA terms, and model cost savings scenarios. • Excellent written and verbal communication; ability to produce executive-level reporting and present program insights clearly. • Proficiency in MS Office suite (Excel, PowerPoint, Word); experience with program tracking tools such as Smartsheet or SharePoint.

🏖️ Benefits

• 401(k) plan with matching company contributions • Comprehensive Medical, Dental & Vision Care • Paid parental leave at 100% of salary • Paid Time Off and Company Holidays • Early access to earned wages through Daily Pay