Associate Director – Field Reimbursement, Dermatology – Patient Engagement & Customer Solution

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🔥 13 hours ago

🤠 Texas – Remote

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⏰ Full Time

🟠 Senior

🏆 Customer Success

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Logo of Johnson & Johnson

Johnson & Johnson

10,000+ employees

Founded 1886

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

Johnson & Johnson is a multinational corporation focused on innovating across multiple sectors of healthcare and medicine. With a commitment to redefining healthcare, the company merges science and technology to address complex diseases through its divisions in innovative medicine and medical technology. Its areas of focus include oncology, immunology, neuroscience, and specialty ophthalmology, as well as interventional solutions and orthopaedics. J&J is dedicated to advancing global health equity and environmental sustainability while fostering innovation, diversity, and inclusion in the workplace. The company strives to provide solutions that connect health and care for providers, patients, and communities worldwide.

📋 Description

• Lead, develop, and directly manage a team of Field Reimbursement Managers with access and fulfillment responsibilities across Dermatology healthcare provider accounts • Execute the PECS Field Reimbursement Manager strategy • Enable healthcare providers, patients, and caregivers with information, tools, and resources to help patients start and stay on therapy • Foster communication across Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, and Field Sales departments • Lead, motivate, coach, develop, and retain a diverse team • Manage up to 8 direct reports to maximize access and fulfillment impact • Develop short- and long-term strategic plans and manage execution of related tactics • Create team culture, drive accountability, manage performance, build customer relationships, and achieve team goals • Coach Field Reimbursement Managers to use data insights and account management competencies to address access barriers • Support identification and resolution of patient obstacles involving specialty pharmacy and pharmacy benefits • Build relationships and collaborate with internal and external partners • Manage and allocate budget in alignment with team objectives • Carry out responsibilities in adherence to the JJIM Credo, HCC Guidelines, and FRM Rules of Engagement • Report to the Field Director, Field Access & Affordability Solutions within PECS

🎯 Requirements

• Bachelor’s Degree required • Minimum of 8 years healthcare business related experience required • Knowledge of account management, managed care, and reimbursement principles including pharmacy, coding, billing, prior authorization, office operations, and appeals processes • Demonstrated leadership capabilities and performance success in prior roles • Valid Driver's License in one of the 50 United States • Reside within the geography or be willing to relocate to it • 3+ years of direct people management preferred • Immunology disease state experience preferred • MBA or other advanced degree/relevant certifications preferred • Experience developing and executing customer-oriented strategies • Ability to effectively collaborate cross-functionally in a matrix environment • Experience in the Dermatology therapeutic market • Experience building team AI literacy and confidence • Willingness and ability to travel up to 75% of the time

🏖️ Benefits

• Inclusive work environment • Equal opportunity employment • Interview process accommodations for applicants with disabilities

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