Customer Loyalty & Engagement Manager

Job not on LinkedIn

🔥 1 minute ago

🏄 California – Remote

🏄 California – Remote

💵 $102k - $177.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Johnson & Johnson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1886

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

Johnson & Johnson is a multinational corporation focused on innovating across multiple sectors of healthcare and medicine. With a commitment to redefining healthcare, the company merges science and technology to address complex diseases through its divisions in innovative medicine and medical technology. Its areas of focus include oncology, immunology, neuroscience, and specialty ophthalmology, as well as interventional solutions and orthopaedics. J&J is dedicated to advancing global health equity and environmental sustainability while fostering innovation, diversity, and inclusion in the workplace. The company strives to provide solutions that connect health and care for providers, patients, and communities worldwide.

📋 Description

• Lead onboarding and implementation activities for customer loyalty and engagement programs • Serve as the primary customer-facing point of contact during implementation and adoption phases • Develop and execute account-specific engagement plans to drive customer activation and utilization • Identify customer needs, address barriers, and maximize program participation • Deliver training, education, and support to help customers realize value from loyalty initiatives • Liaise between customers and the field sales organization • Support onboarding, engagement, and retention strategies with sales teams • Deliver customer-facing presentations, training programs, and business reviews • Provide sales teams with tools, insights, and best practices • Execute customer loyalty strategies aligned to business objectives • Monitor participation, engagement, and utilization metrics • Identify opportunities to enhance customer experience and strengthen loyalty • Support new customer-facing offerings and engagement initiatives • Identify opportunities for customer participation and account growth • Support business planning for targeted customer segments and key accounts • Drive customer activation, engagement, utilization, and retention objectives • Gather and synthesize customer feedback, competitive intelligence, and market insights • Analyze program performance metrics and translate insights into recommendations • Deliver regular performance reporting and business updates • Collaborate with Marketing, Sales, Customer Experience, Professional Education, Operations, Finance, Legal, Compliance, and Digital teams • Lead cross-functional initiatives improving onboarding, customer experience, and program performance • Ensure customer engagement activities comply with company policies and requirements

🎯 Requirements

• Bachelor's degree required • 6+ years of experience in marketing, customer engagement, customer success, account management, sales enablement, commercial roles or related experience • Demonstrated ability to build relationships and influence customers and internal stakeholders • Strong project management and organizational skills • Excellent communication, presentation, and facilitation skills • Experience managing multiple initiatives and stakeholders simultaneously • Ability to travel up to 30% as business needs require • Preferred: ophthalmology, medical device, healthcare, pharmaceutical, or healthcare technology experience • Preferred: experience supporting customer onboarding, loyalty, retention, or engagement programs • Preferred: experience working closely with field sales organizations • Preferred: strong analytical skills using customer and business data to drive decisions • Preferred: experience launching and scaling customer-facing programs or services

🏖️ Benefits

• Consolidated retirement plan (pension) • Savings plan (401(k)) • Vacation – 120 hours per calendar year • Sick time – 40 hours per calendar year; 48 hours for Colorado residents; 56 hours for Washington residents • Holiday pay, including floating holidays – 13 days per calendar year • Work, Personal and Family Time – up to 40 hours per calendar year • Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child • Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year • Caregiver Leave – 80 hours in a 52-week rolling period • Volunteer Leave – 32 hours per calendar year • Military Spouse Time-Off – 80 hours per calendar year • Inclusive interview process and disability accommodations

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume