Customer Retention Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $7 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Achieve Test Prep

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2008

📚 Education

🏥 Healthcare

Education • Healthcare

Achieve Test Prep is a remote learning platform focused on preparing nurses and healthcare workers to advance their educational and career goals. Offering a variety of online credit-by-exam and tutoring programs, the company specializes in customized RN and BSN Bridge Plans, helping over 22,000 nurses since its establishment in 2008. Its services include live online prep sessions, digital course materials, and one-on-one guidance to facilitate a shorter path to nursing degrees and licensing exams. Additionally, Achieve Test Prep provides test prep services for various other degree programs, ensuring a supportive educational experience for adult learners.

📋 Description

• Initiate outbound calls to retain customers and collect payments over the phone • Resolve customer issues or concerns by asking probing questions • Identify the root cause of customers leaving the program • Overcome objections and retain customers using approved responses and solutions • Negotiate effectively to achieve results and meet productivity objectives • Research and sell company products and offers suited to customers • Maintain and strengthen customer loyalty through friendly, professional, and accurate communication • Maintain an acceptable retention save level and comply with department policies and schedule adherence • Assist in maintaining and monitoring electronic data for established customers • Assist with administrative duties and department projects as assigned

🎯 Requirements

• Proven critical thinking and problem-solving abilities • Hands-on experience in call center, retention, collections, or related roles • Fluency in spoken and written English • Superior phone etiquette skills • Professional sales or retention experience • Strong interpersonal skills, maturity, and good judgment • Ability to communicate with a diverse range of individuals • Experience handling difficult and irate customers • Problem-solving, critical thinking, and decision-making skills • Comfortable working with Google Suite products • Accurate data entry • Proficient in basic math skills • Ability to work flexible weekday schedules between 10 AM and 8 PM Eastern • Must be based outside the United States

🏖️ Benefits

• Commission • Flexible work schedules • Work-from-home model • Better work-life balance • Inclusive workplace • Equal opportunity workplace