Loyalty Specialist

Job not on LinkedIn

🔥 15 hours ago

🌽 Illinois, Michigan, +1 more states – Remote

🌽 Illinois – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔄 Customer Retention Specialist

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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C3 Industries

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

🍽️ Food & Beverage

🛒 Retail

💰 $25M Private Equity Round on 2021-07

Healthcare • Food & Beverage • Retail

C3 Industries is a private, vertically-integrated, multi-state cannabis company with operations in five states in the US. The company was started by veteran players in the cannabis industry and strives to deliver high-quality products with strong brand recognition. It has a significant presence with 29 retail locations in states such as Michigan, Missouri, Massachusetts, Connecticut, Illinois, and New Jersey, as well as 6 cultivation and manufacturing facilities across over 200,000 sq ft. C3 Industries has a track record of organic growth in competitive, open cannabis markets, aiming to provide excellent customer service and notable value. The company is expanding, with plans to open up to 20 more cannabis dispensaries in Michigan in the coming years.

📋 Description

• Manage and optimize the loyalty program, including promotional strategies, rewards, member engagement initiatives, program enhancements, and performance monitoring • Develop, execute, and maintain loyalty promotions, digital coupons, targeted offers, and incentive programs • Build, test, and deploy loyalty initiatives within Alpine IQ • Verify discounts, rewards, and customer segmentation before launch • Troubleshoot customer account, loyalty, and technical issues with customer service and/or the loyalty vendor • Maintain documentation, training support, and execution guidelines for internal teams and store management • Ensure integration across web, app, POS, and in-store systems • Manage the loyalty activation calendar and coordinate timelines and dependencies in Asana • Track and analyze loyalty performance and provide recommendations to improve effectiveness, retention, and sales • Support store leadership with promotional initiatives, training, guidance, issue resolution, and location-specific performance insights • Collaborate with the Senior Manager and Director to align execution priorities with department strategy and the promotional calendar • Monitor industry trends and recommend programs, technologies, and best practices • Deploy discounts, rewards, and incentives accurately and on time • Report performance insights and optimize engagement and conversion metrics

🎯 Requirements

• Bachelor’s degree in Marketing, Communications, Business, or a related field required • 2–4 years of experience supporting loyalty programs, preferably in retail, CPG, or a regulated industry • Hands-on experience with loyalty programs; Alpine IQ preferred, similar platforms acceptable • Familiarity with performance reporting tools such as Excel and Google Sheets; Power BI preferred • Working knowledge of loyalty analytics and reporting • Excellent organizational and project management skills with high attention to detail • Strong written and verbal communication skills and ability to collaborate effectively across teams • Ability to manage multiple priorities simultaneously and meet tight deadlines

🏖️ Benefits

• Full-time position • Remote work within the listed locations (Ann Arbor, MI; St. Louis, MO; or Chicago, IL)