Retention Specialist

Job not on LinkedIn

🔥 22 hours ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

🔄 Customer Retention Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ExactCare

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 Private Equity Round on 2016-03

Healthcare • Healthcare Insurance • Pharmaceuticals

ExactCare is a leading pharmacy care management provider that specializes in medication management for individuals with complex, chronic medical needs. With operations in all 50 states and Washington, D. C. , ExactCare supports more than 100,000 people nationwide, helping them manage their medications in assisted living, long-term care facilities, and at home. Partnering with healthcare organizations, ExactCare aims to improve clinical outcomes by ensuring better medication adherence, reducing readmissions, and lowering overall healthcare costs.

📋 Description

• Answer inbound calls from ExactCare’s existing patient base • Answer general inquiries, process payments, and address questions regarding claims • Handle patient concerns and escalate issues as needed to retain existing patients • Make outbound calls to previous patients to inquire whether they would like to return to ExactCare • Maintain a consistently positive attitude and patient-first approach • Maintain current knowledge of products and services offered • Embody AnewHealth’s Core Values in communications and interactions • Perform other duties as assigned • Work an average of 40 hours per week and be available outside normal business hours on an ad-hoc basis • Travel may be required for special organization or department events, team meetings, trade shows, conferences, and client engagements

🎯 Requirements

• High school diploma/GED required • Must be 18+ years of age • 1+ years of experience in collections activities or customer service • Experience in a high-volume, phone-based environment • Strong attention to detail and accuracy • Strong prioritization and organizational skills • Ability to use multiple software programs • Ability to maintain a high degree of confidentiality on behalf of patients • Must be able to hear, see, sit, stand, talk, and walk • May be necessary to work extended hours as needed • Applicants must be eligible to work in this country

🏖️ Benefits

• Medical, dental, and vision coverage • Flexible spending • Company-paid life insurance • Short-term disability • Voluntary benefits • 401(k) • Paid time off • Paid holidays • Remote position