Clinical Retention Specialist

🔥 3 minutes ago

🌵 Arizona, California, +10 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌪️ Kansas – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🌲 Oregon – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $87.2k - $130.8k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔄 Customer Retention Specialist

👻 Ghost score 0%

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Insulet Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🔧 Hardware

Healthcare • Hardware

Insulet Corporation is a medical device company headquartered in Acton, Massachusetts, best known as the maker of Omnipod, a line of tubeless, wearable, Pod-based insulin management systems that provide continuous insulin delivery and automated insulin delivery (Omnipod 5). Founded in 2000, the company develops, manufactures, and distributes connected insulin pumps globally, serving over 600,000 customers in 26 countries and reporting $2. 7B in 2025 revenue. Insulet emphasizes engineering next‑generation medical devices, research and development to simplify diabetes management, and sustainability and community impact across its operations.

📋 Description

• Answer incoming customer questions via phone, email, or assigned tasks in a timely and empathetic manner • Support product training and troubleshooting needs through virtual customer meetings • Handle customer contacts involving clinical issues, medical events, onboarding, ongoing product use, PDM settings, and product conversion • Assess customer training and education needs and provide individualized clinical guidance and recommendations • Follow standardized workflows, document customer interactions in the Customer Relationship Management system, and meet departmental service levels • Explain Insulet products and their operation and use to existing customers • Proactively manage customer relationships and retain customers on product • Promote insulin pump therapy benefits and provide continuous customer education • Provide on-call support as needed • Collaborate with Product Support, Clinical Business, Learning and Development, Medical Affairs, Marketing, Clinical Field, Customer Care, Post-Market, and Quality Systems teams • Ensure timely reporting to required agencies • Assign patient trainings to Certified Pump Trainers or conduct training by phone, virtually, and email • Perform administrative duties and submit them on time • Participate in regular team and cross-functional meetings • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree • Minimum of 2 years’ experience training and/or managing insulin pump patients • Professional up-to-date credentials and/or certifications are mandatory, such as Certified Diabetes Care and Education Specialist (CDCES), Registered Dietitian (RD), or Registered Nurse (RN) • State licensure is mandatory as required • Current Certified Diabetes Care and Education Specialist certification required • Must be able to maintain all required licensure for duration of employment • Experience communicating with a wide range of audiences • Prior industry/commercial experience strongly preferred • Experience in a contact center or other relevant environment preferred • Experience providing assessment and troubleshooting via phone, virtual platforms, and email preferred • Professional and polished presentation skills • Excellent customer service skills • Strong interpersonal communications, both oral and written • Self-starter who needs minimal direction; extremely flexible, with good business acumen • Process-oriented and willing to take on new tasks • Proficiency with computers, including Microsoft Suite and Salesforce • Requires sitting and standing associated with a normal office environment • Manual dexterity needed for using a calculator and computer keyboard • Working space must meet certain security requirements

🏖️ Benefits

• Incentive compensation eligibility • Medical, dental, and vision insurance • 401(k) with company match • Paid time off (PTO) • Additional employee wellness programs • Remote working position • Occasional travel for meetings and Product Support trainings