Customer Retention Specialist

Job not on LinkedIn

🔥 16 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $60k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

👻 Ghost score 7%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Property Leads

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🏠 Real Estate

📣 Marketing

🤝 B2B

Real Estate • Marketing • B2B

Property Leads is a company that specializes in generating leads for real estate professionals. They provide targeted marketing solutions that help agents and brokers connect with potential clients, streamlining the process of buying and selling properties. Their services are designed to enhance the efficiency and effectiveness of real estate transactions.

📋 Description

• Own retention for high-risk or high-value accounts by reviewing health signals, prioritizing by risk and revenue exposure, and reaching out proactively • Build account-specific save plans with clear actions, owners, and follow-up dates • Document every retention conversation and outcome • Serve as the escalation point for complex or sensitive cancellation risk • De-escalate issues, coordinate with Ops, Product, Billing, and Sales to fix root causes, and close the loop with customers • Coach Customer Success Managers on early pre-churn conversations, objection handling, discovery questions, call reviews, and escalation rules • Turn churn patterns into playbooks, SOPs, and process fixes • Partner with the Senior Manager of Customer Success on cancellation drivers and improvements • Support expansion conversations on retained accounts after resolving the customer's core concern

🎯 Requirements

• 3–5+ years in Customer Success, Account Management, Retention, or a related B2B customer-facing function, with a track record of talking customers back from the ledge • Strong de-escalation, negotiation, and consultative communication skills • Experience coaching or training customer-facing teammates • Comfortable working in a CRM and turning account data into a plan of action • Nice to have: subscription/SaaS/lead-gen background • Nice to have: experience with real estate investors or small-business customers • Nice to have: building playbooks • Nice to have: familiarity with churn/NRR metrics

🏖️ Benefits

• 401k • Medical • Vision • Dental • A fast, low-bureaucracy team where your work has direct, visible impact • No six layers between you and the outcome