Customer Retention Trainer

🔥 13 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Globe Life

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1900

💼 Consulting

🏥 Healthcare

🛡️ Insurance

💰 $250M Post-IPO Debt - Globe Life on 2024-08

Consulting • Healthcare • Insurance

Globe Life is a U. S. -based life insurance company that provides individual life insurance policies and related products through a network of agents and direct channels. The company emphasizes customer service, agent careers, and long-term financial protection for families, and is financially rated by independent analysts for strength and stability.

📋 Description

• Design and develop training curricula and programs for new hires and existing staff • Test and develop new-hire training plans, including classroom and hands-on practice • Create instructional materials, including videos, documents, guides, and manuals, for call center representatives • Conduct needs assessments to identify training gaps and improvement areas • Troubleshoot computer or phone problems for new hires • Conduct group and individual training sessions, including role-playing and simulations • Present information using varied instructional techniques and formats for adult learners • Monitor call quality and provide real-time feedback to new hires • Collaborate with department supervisors to identify training needs and assist representatives needing additional support • Meet regularly with managers and supervisors regarding changes in policies, procedures, regulations, initiatives, and technologies • Assist with questions based on supervisor coverage gaps and support volume • Participate in user testing of new application systems before Customer Retention Call Center implementation • Take or make calls as needed based on departmental call volumes • Help motivate and maintain a positive employee environment • Execute ad hoc projects, special assignments, and additional responsibilities directed by leadership • Stay updated on industry best practices and trends • Evaluate and adjust training program effectiveness • Collaborate with Customer Retention department managers to identify training needs

🎯 Requirements

• High school diploma or equivalent required; bachelor’s degree preferred • 3 or more years of Customer Service experience required • 1 year of previous training or related experience preferred • Ability to learn and retain new content quickly • Ability to create engaging and effective training materials • Strong communication, interpersonal, and presentation skills • Excellent coaching and mentoring abilities • Knowledge of customer service principles and best practices • Proficiency in using training software and tools • Experience in a call center environment preferred • Reliable and predictable attendance of the assigned shift • Ability to work full time and/or part time based on position specifications

🏖️ Benefits

• Competitive compensation designed to reflect your expertise and contribution • Comprehensive health, dental, and vision insurance plans • Robust life insurance benefits • Retirement plans, including company-matched 401k and pension plan • Paid holidays and time off • Parental leave • Subsidized all-in-one subscriptions supporting fitness, mindfulness, nutrition, and sleep goals • Company-paid counseling for mental health, stress management, and work-life balance • Continued education reimbursement eligibility • Company-paid FLMI and ICA courses • Discounted Texas Rangers tickets