Director, Global Repair Center Operations

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🔥 4 minutes ago

🏄 California, Ohio – Remote

🏄 California – Remote 🏈 Ohio – Remote

💵 $154k - $265.6k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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Johnson & Johnson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1886

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

Johnson & Johnson is a multinational corporation focused on innovating across multiple sectors of healthcare and medicine. With a commitment to redefining healthcare, the company merges science and technology to address complex diseases through its divisions in innovative medicine and medical technology. Its areas of focus include oncology, immunology, neuroscience, and specialty ophthalmology, as well as interventional solutions and orthopaedics. J&J is dedicated to advancing global health equity and environmental sustainability while fostering innovation, diversity, and inclusion in the workplace. The company strives to provide solutions that connect health and care for providers, patients, and communities worldwide.

📋 Description

• Define and implement the global repair center strategy, including network design, regional capabilities, governance, decision rights and a multiyear roadmap. • Create and scale a common operating model across the United States, APAC and EMEA. • Develop capacity, capability, workforce and capital plans aligned with commercialization, geographic expansion and installed-base growth. • Lead regional repair center leaders and build high-performing teams. • Establish roles, ownership and handoffs across repair center operations and cross-functional partners. • Own end-to-end repair flow from receipt and diagnosis through testing, quality release and return to available inventory. • Standardize repair processes, technical work instructions, tooling, test methods, acceptance criteria and escalation pathways. • Identify and remove constraints affecting repair cycle time, backlog, FRU availability and service parts. • Optimize repairable-parts pools, inventory positioning, reverse logistics, asset recovery and redeployment. • Design and implement a global performance-management system and manage operational KPIs. • Translate operational data into insights, executive reporting and resource and investment decisions. • Build operating plans, budgets, workforce plans and capital requirements. • Apply Lean, problem-solving, continuous-improvement, digital and automation methods. • Establish standard work, tiered operating reviews, visual management, business-continuity and risk-management mechanisms. • Partner with Quality, Service Engineering, Product Development, Supply Chain, Field Service and regional stakeholders. • Communicate priorities, performance, risks, tradeoffs and decisions to senior leaders. • Develop leaders across cultures and regions and foster an accountable global repair center community.

🎯 Requirements

• Bachelor's degree in engineering, operations, supply chain, business or a related technical discipline. • 10 or more years of progressive leadership experience in repair center, depot repair, manufacturing, supply chain, technical operations or a related complex operations environment. • Experience developing strategy and leading multi-site operations in a regulated, technical or high-reliability environment. • Demonstrated success building or significantly scaling an operational capability, organization or service network. • Experience improving repair turnaround time, parts availability, backlog, productivity, quality and cost through structured performance management. • Experience defining KPIs, establishing operating cadences and driving accountability for measurable business results. • Experience with capacity planning, workforce planning, budgets, capital planning and operational performance management. • Demonstrated ability to influence and lead across Quality, Engineering, Supply Chain, Field Service, Commercial and regional partners. • Strong executive communication, problem-solving, change leadership and talent-development capabilities. • Travel: 50% travel required; domestic and international • Preferred: Advanced degree in engineering, operations, supply chain or business. • Preferred: Experience in surgical robotics, medical devices, capital equipment, aerospace, semiconductor equipment or another complex regulated technology environment. • Preferred: Global leadership experience across multiple regions. • Preferred: Experience with global repair networks, regional spare-parts pools, reverse logistics, lifecycle management and released product-change campaigns. • Preferred: Knowledge of Lean, Six Sigma, reliability engineering, digital work instructions, repair analytics or automation.

🏖️ Benefits

• Inclusive work environment • Equal opportunity employment • Interview process accommodations for applicants with disabilities • Domestic and international travel opportunities (50% travel required)

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