Field Service Team Lead

Job not on LinkedIn

🔥 1 minute ago

🏛️ District of Columbia, New Jersey, +4 more states – Remote

🏛️ District of Columbia – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote

💵 $94k - $151.8k / year

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Johnson & Johnson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1886

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

Johnson & Johnson is a multinational corporation focused on innovating across multiple sectors of healthcare and medicine. With a commitment to redefining healthcare, the company merges science and technology to address complex diseases through its divisions in innovative medicine and medical technology. Its areas of focus include oncology, immunology, neuroscience, and specialty ophthalmology, as well as interventional solutions and orthopaedics. J&J is dedicated to advancing global health equity and environmental sustainability while fostering innovation, diversity, and inclusion in the workplace. The company strives to provide solutions that connect health and care for providers, patients, and communities worldwide.

📋 Description

• Lead and work with a team of Field Service Engineers • Manage account schedules and perform installation, operation, repair, and modification of equipment within the assigned territory • Manage the region and schedule technical/engineering work supporting Biosense Webster products • Respond to emergency service requests, troubleshoot causes, and take corrective action • Provide guidance to doctors, nurses, hospital biomedical engineers, Field Service Specialists, and representatives • Develop and maintain preventive maintenance programs and equipment service records • Advise and assist with equipment design changes to improve efficiency and reduce operating costs • Develop project plans for installation planning of new equipment • Manage customer expectations and customer satisfaction • Complete Service Management System updates and documentation • Process RMA returns and manage personal and regional inventories and audits • Support beta-site installations, advanced repairs, core team participation, product improvements, and regional training • Assist with on-the-job training for Field Service Engineers • Serve as the regional primary escalation point for service-delivery support issues • Communicate business issues and opportunities to the next management level • Ensure assigned Field Service Engineers follow Health, Safety, and Environmental guidelines • Ensure compliance with federal, state, local, and Company regulations, policies, and procedures • Perform other duties as assigned

🎯 Requirements

• Vocational/Trade Certificate with preferably 4/6 years related work experience • Associate degree with 6 years’ experience in Cardiology or Electrophysiology (preferred) field • Associate degree with 6 years’ experience as a biomed in hospital environment or in medical • Bachelor’s degree (preferred) in Biomedical Engineering or Electronics/Electrical or Computer • Project Management, Presentation, and good communication skills • Customer service experience and data analysis experience • Leadership skills, preferably with experience leading teams • English verbal and written communication skills • Excellent negotiation and collaboration skills • Problem-solving skills • Knowledge of service management system is a plus • Strong understanding of electrophysiology/ablation market • Ability to travel on short notice; frequent air travel • Must live in short proximity of a major airport • Ability to operate a company vehicle with appropriate license • Respect and apply safety rules and procedures • Participate in incident investigation • Maintain healthcare vendor credentialing as an employee of BWI • PC proficiency and knowledge of Microsoft Office applications including Word, Excel, and Access • Knowledge of standard test equipment including Digital Voltmeter (DVM) • Organizational skills • Ability to work weekends and off-hours as needed • Ability to lift up to 60 lbs.; heavy lifting, standing, and bending required • Use personal protective equipment (PPE) and safety devices as required

🏖️ Benefits

• Company car through the Company’s FLEET program • Consolidated retirement plan (pension) • Savings plan (401(k)) • Vacation –120 hours per calendar year • Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year • Holiday pay, including Floating Holidays –13 days per calendar year • Work, Personal and Family Time - up to 40 hours per calendar year • Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child • Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year • Caregiver Leave – 80 hours in a 52-week rolling period10 days • Volunteer Leave – 32 hours per calendar year • Military Spouse Time-Off – 80 hours per calendar year