Field Service Team Lead

Job not on LinkedIn

🔥 0 minutes ago

🏛️ District of Columbia, New Jersey, +4 more states – Remote

🏛️ District of Columbia – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote

💵 $94k - $151.8k / year

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

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Johnson & Johnson

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

Healthcare • Pharmaceuticals • Biotechnology

<Johnson & Johnson> is a global healthcare company that researches, develops, manufactures and markets pharmaceuticals, medical devices and consumer health products. The company focuses on innovative medicines and therapies across oncology, immunology, neuroscience and cardiopulmonary areas, and develops MedTech solutions in cardiovascular, orthopaedics, surgery and vision. Johnson & Johnson also engages in health & wellness education, large-scale manufacturing, investor activities and global social-impact initiatives.

📋 Description

• Lead and work in the field with Field Service Engineers supporting customer systems • Manage account schedules and perform installation, operation, repair, and modification of equipment • Manage the region and schedule technical and engineering support for Biosense Webster products • Respond to emergency service requests, troubleshoot causes, and take corrective action • Guide doctors, nurses, hospital biomedical engineers, field service specialists, and representatives • Devise and implement preventive maintenance programs and maintain service records • Advise and assist with equipment design changes to improve efficiency and reduce operating costs • Develop project plans for installation planning of new equipment • Manage customer expectations and customer satisfaction • Complete Service Management System updates and documentation • Process RMA returns and manage personal and regional inventory audits • Provide beta site support and installation • Assist with on-the-job and regional training for Field Service Engineers • Provide advanced support and repair • Participate in core teams and product design improvements • Ensure assigned Field Service Engineers follow health, safety, and environmental guidelines • Serve as the regional primary escalation point for service delivery issues • Communicate business issues and opportunities to the next management level • Ensure compliance with federal, state, local, and company regulations, policies, and procedures • Perform other duties as assigned

🎯 Requirements

• Vocational/Trade Certificate with preferably 4/6 years related work experience • Associate degree with 6 years’ experience in Cardiology or Electrophysiology (preferred) field • Associate degree with 6 years’ experience as a biomed in a hospital environment or in medical • Bachelor’s degree (preferred) in Biomedical Engineering, Electronics/Electrical, or Computer • Project Management and presentation skills • Customer service and data analysis experience • Leadership skills, preferably with experience leading teams • English verbal and written communication skills • Excellent negotiation and collaboration skills • Problem-solving skills • Knowledge of the service management system is a plus • Strong understanding of the electrophysiology/ablation market • Ability to travel on short notice, including frequent air travel • Must live in short proximity to a major airport • Ability to operate a company vehicle with appropriate license • Ability to work weekends and off-hours as needed • PC proficiency and knowledge of Microsoft Word, Excel, and Access • Knowledge of standard test equipment, including Digital Voltmeter (DVM) • Ability to lift up to 60 lbs.; frequent standing, lifting, and bending required • Ability to use personal protective equipment and safety devices • Ability to maintain healthcare vendor credentialing as an employee of BWI • Ability to work effectively with internal and external peers and stakeholders • Ability to respect and apply safety rules and procedures • Office/Field time 25%/75%; Home office/Field locations 50/50

🏖️ Benefits

• Company car through the Company’s FLEET program • Pension plan • 401(k) savings plan • Vacation – 120 hours per calendar year • Sick time – 40 hours per calendar year; 48 hours per calendar year for employees residing in Colorado; 56 hours per calendar year for employees residing in Washington • Holiday pay, including Floating Holidays – 13 days per calendar year • Work, Personal and Family Time – up to 40 hours per calendar year • Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child • Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year • Caregiver Leave – 80 hours in a 52-week rolling period • Volunteer Leave – 32 hours per calendar year • Military Spouse Time-Off – 80 hours per calendar year