Senior Manager, Customer Success

Job not on LinkedIn

🔥 4 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $137k - $235.8k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Johnson & Johnson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1886

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

Johnson & Johnson is a multinational corporation focused on innovating across multiple sectors of healthcare and medicine. With a commitment to redefining healthcare, the company merges science and technology to address complex diseases through its divisions in innovative medicine and medical technology. Its areas of focus include oncology, immunology, neuroscience, and specialty ophthalmology, as well as interventional solutions and orthopaedics. J&J is dedicated to advancing global health equity and environmental sustainability while fostering innovation, diversity, and inclusion in the workplace. The company strives to provide solutions that connect health and care for providers, patients, and communities worldwide.

📋 Description

• Serve as the primary relationship lead for assigned business areas • Build trusted relationships with business and functional leaders and maintain transparency into priorities and relationship health • Connect collaborators with capabilities needed to advance high-value digital opportunities • Guide opportunities through Digital Marketplace intake and qualification • Clarify business needs, expected outcomes, strategic alignment, and readiness for investment • Coordinate handoffs to Product Management, solutioning, and governance teams • Lead customer discovery and translate unmet needs into value cases, expected outcomes, success criteria, and prioritized digital opportunities • Bring customer, value, and strategic-fit insights into portfolio prioritization, funding, and governance decisions • Partner with product and change leaders to strengthen customer engagement, adoption, and continuous feedback throughout the digital lifecycle • Establish a consistent approach to value realization across the portfolio • Define and track outcomes, critical metrics, and customer impact with product and business owners • Provide clear insights and escalations to leadership • Establish and scale a consistent Customer Success operating model across the portfolio • Orchestrate work across Business, Product Management, Data Science & AI, Data Product Management, and Reporting & Analytics teams

🎯 Requirements

• Minimum of a Bachelor's degree and/or equivalent University degree required • Minimum eight (8) years of relevant professional work experience • Experience in Customer Success, Digital Transformation, Product Operations, Portfolio Management, Consulting, Strategy, or Program Leadership • Experience leading demand management, opportunity qualification, business case development, or portfolio governance processes • Experience defining value frameworks, success metrics, benefits realization, and executive reporting • Experience driving adoption, organizational change, customer engagement, and customer success for digital products • Strong analytical and data-driven decision-making capabilities, including dashboarding and performance insights • Exceptional communication, facilitation, storytelling, and influencing skills • Ability to lead cross-functional initiatives across Business, Product, Data, Technology, and Operations organizations • Ability to navigate ambiguity, establish structure, and drive execution in complex environments • Customer-centric leadership and strong business intuition • Focused degree in Business, Engineering, Supply Chain, Information Systems, Analytics, or equivalent preferred • Advanced degree preferred • Experience in MedTech, Life Sciences, Manufacturing, or Supply Chain preferred • Experience with digital products, data platforms, AI, analytics, workflow automation, or enterprise applications preferred • Experience building or scaling Customer Success or Value Realization capabilities across a digital portfolio preferred • Certification or training in Agile, Product Management, Change Management, Lean, Program Management, or Benefits Realization preferred

🏖️ Benefits

• Consolidated retirement plan (pension) • Savings plan (401(k)) • Long-term incentive program • Vacation – 120 hours per calendar year • Sick time – 40 hours per calendar year; Colorado residents – 48 hours; Washington residents – 56 hours • Holiday pay, including Floating Holidays – 13 days per calendar year • Work, Personal and Family Time – up to 40 hours per calendar year • Parental Leave – 480 hours within one year of birth/adoption/foster care of a child • Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year • Caregiver Leave – 80 hours in a 52-week rolling period • Volunteer Leave – 32 hours per calendar year • Military Spouse Time-Off – 80 hours per calendar year • Inclusive interview-process accommodations • Fully remote work arrangement for approved US-based candidates, considered case by case • Up to 15% domestic and international travel