Senior Manager, Customer Success

Job not on LinkedIn

🔥 4 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $137k - $235.8k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Johnson & Johnson

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

Healthcare • Pharmaceuticals • Biotechnology

<Johnson & Johnson> is a global healthcare company that researches, develops, manufactures and markets pharmaceuticals, medical devices and consumer health products. The company focuses on innovative medicines and therapies across oncology, immunology, neuroscience and cardiopulmonary areas, and develops MedTech solutions in cardiovascular, orthopaedics, surgery and vision. Johnson & Johnson also engages in health & wellness education, large-scale manufacturing, investor activities and global social-impact initiatives.

📋 Description

• Serve as the primary relationship lead for assigned areas • Craft high-value digital opportunities and ensure investments achieve adoption, measurable outcomes, and sustained value • Establish and scale a consistent Customer Success operating model across the portfolio • Orchestrate work across Business, Product Management, Data Science & AI, Data Product Management, and Reporting & Analytics teams • Build trusted relationships with business and functional leaders • Maintain transparency into priorities and relationship health • Connect collaborators with capabilities needed to advance high-value digital opportunities • Guide opportunities through Digital Marketplace intake and qualification • Clarify business needs, expected outcomes, strategic alignment, and readiness for investment • Coordinate handoffs to Product Management, solutioning, and governance teams • Lead customer discovery and translate unmet needs into value cases, expected outcomes, success criteria, and prioritized digital opportunities • Bring customer, value, and strategic-fit insights into portfolio prioritization, funding, and governance decisions • Partner with product and change leaders to strengthen customer engagement, adoption, and continuous feedback throughout the digital lifecycle • Establish a consistent approach to value realization across the portfolio • Partner with product and business owners to define and track outcomes, critical metrics, and customer impact • Provide clear insights and escalations to leadership

🎯 Requirements

• Minimum of a Bachelor's degree and/or equivalent University degree required • Minimum eight (8) years of relevant professional work experience • Experience in Customer Success, Digital Transformation, Product Operations, Portfolio Management, Consulting, Strategy, or Program Leadership • Demonstrated experience leading demand management, opportunity qualification, business case development, or portfolio governance processes • Proven experience defining value frameworks, success metrics, benefits realization, and executive reporting • Experience driving adoption, organizational change, customer engagement, and customer success for digital products • Strong analytical and data-driven decision-making capabilities, including dashboarding and performance insights • Exceptional communication, facilitation, storytelling, and influencing skills • Proven ability to lead cross-functional initiatives across Business, Product, Data, Technology, and Operations organizations • Ability to navigate ambiguity, establish structure, and drive execution in complex environments • Customer-centric leadership with strong intuition for business and bias for action • Up to 15% domestic and international travel may be required • Preferred: focused degree in Business, Engineering, Supply Chain, Information Systems, Analytics, or equivalent • Preferred: advanced degree • Preferred: experience in MedTech, Life Sciences, Manufacturing, or Supply Chain • Preferred: experience with digital products, data platforms, AI, analytics, workflow automation, or enterprise applications • Preferred: experience building or scaling Customer Success or Value Realization capabilities across a digital portfolio • Preferred: certification or training in Agile, Product Management, Change Management, Lean, Program Management, or Benefits Realization

🏖️ Benefits

• Consolidated retirement plan (pension) • Savings plan (401(k)) • Eligibility for the Company’s long-term incentive program • Vacation – 120 hours per calendar year • Sick time – 40 hours per calendar year; 48 hours per calendar year for employees residing in Colorado; 56 hours per calendar year for employees residing in Washington • Holiday pay, including Floating Holidays – 13 days per calendar year • Work, Personal and Family Time – up to 40 hours per calendar year • Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child • Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year • Caregiver Leave – 80 hours in a 52-week rolling period • Volunteer Leave – 32 hours per calendar year • Military Spouse Time-Off – 80 hours per calendar year