Manager, CRM

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $80k - $131k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vibrant

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

💼 Consulting

📣 Marketing

📱 Media

Consulting • Marketing • Media

Vibrant is a membership-based network of LGBTQ+ entertainment marketing professionals that organizes events, panels, socials, and industry programming to support, promote, and connect members across the entertainment and marketing ecosystem. The group maintains a member directory, leadership committee, sponsorship opportunities, and spotlight/nomination programs to showcase members’ work and provide professional development and community-building.

📋 Description

• Lead CRM administration and support, including intake, triage, assignment, escalation, resolution, and stakeholder communication. • Manage and develop CRM administrators through clear goals, workload planning, coaching, performance feedback, and cross-training. • Maintain operating procedures for access, tickets, incidents, data changes, recurring maintenance, documentation, and vendor handoffs. • Oversee users, roles, permissions, licenses, access reviews, and audit evidence in partnership with IAM and Security. • Ensure administrative changes are documented, tested, approved, traceable, and completed through established change and release practices. • Monitor service demand, capacity, ticket trends, org health, and operational risks; use findings to improve reliability and responsiveness. • Partner with Product, Delivery, the Platform Engineer, and the Solution Architect to route and sequence work based on value, risk, dependencies, and capacity. • Support Vibrant Emotional Health’s technology-enabled services and programs, including the 988 Lifeline network.

🎯 Requirements

• Bachelor’s degree and 7+ years of Salesforce administration, CRM operations, business systems, or application-support experience; relevant experience may substitute for a degree. • 2+ years of formal people-management or equivalent supervisory experience, including coaching, performance management, and workload planning. • Hands-on Salesforce administration, security/access, configuration, reporting, data management, testing, troubleshooting, and production-support experience. • Ability to manage incidents, competing priorities, vendors, service expectations, operational risk, and cross-functional dependencies. • Strong communication, judgment, customer-service, analytical, facilitation, and agile continuous-improvement skills. • Salesforce Administrator certification required. • Advanced Administrator, Business Analyst, or Platform App Builder preferred. • Geographic location and other relevant factors may determine base pay.

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Supplemental income insurance • Employer paid disability insurance • Employer paid life insurance • Pre-tax FSA for medical and dependent care • 401K available